Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 17 · 2026-11-11

IELTS Writing Task 1 question

You have bought some clothing online and are not satisfied with your purchase.

Write a letter to the company that you bought the clothing from. In your email:

• give details of the purchase
• describe the problem
• explain why you need a replacement urgently

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

I am writing to express my dissatisfcation about online purchase. I have ordered a traditional kurta set, which is dark blue kurti, and dupatta torned. I purchased on an Amazon platform, 20th october 2026.

I have been purchased amazon platform for seven years. I ususally prefer to buy clothing items on this app, however unfortunately, I faced this issue with kurta set, it costs 2000/- rupees. Furthermore,I ordered this item on the occasion of my birthday. I am really very dispointed with this torned dupatta, and colour also not showing as online picture.

I would like to request a replacement, or else refund for this item. My account details-Manasa Chindam, SBI[redacted phone], [redacted phone]4, Hyderabad. I would extremly grateful If you could solve this issue as soon as possible because my birthday is on 10th November. Therefore, if it is not possible, let me know, and according to that I will go for retail shop.

Thank you for your time and support. I look forward to a positive response.

Yours faithfully,

Manasa Chindam

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three requirements: you identify the kurta set, give its price and purchase date, explain that the dupatta is torn and the colour differs from the online image, and request a replacement or refund. The birthday date also makes the urgency clear, while the closing maintains an appropriate formal tone. These details give the company a clear understanding of your complaint and requested action. To make the response more fully developed, specify what you expect the company to do next—for example, arrange collection and send a replacement before 10 November. The account details are included, but it would be clearer to identify which number is the order reference and avoid sharing unrelated sensitive banking information.

Coherence and Cohesion: Band 6.5

The letter has a clear overall sequence: purchase details, your dissatisfaction, the requested remedy, and a polite closing. Paragraph breaks help distinguish these stages, and linking expressions such as “however,” “Furthermore,” and “Therefore” show an effort to connect ideas. This gives the reader a generally coherent account. Some connections are less smooth, however: “I have been purchased amazon platform for seven years” interrupts the complaint’s progression, and “if it is not possible” does not clearly state what action may be impossible. Use more precise references and transitions, and keep each paragraph focused on one purpose. This would make the organisation feel more consistently controlled rather than occasionally mechanical.

Lexical Resource: Band 5.5

You use relevant vocabulary for a complaint, including “replacement,” “refund,” “disappointed,” and “as soon as possible,” so the purpose is understandable. There is also some useful specificity in naming the clothing and describing the damage. However, spelling and word-choice errors are noticeable, including “dissatisfcation,” “torned,” “ususally,” and “dispointed.” Some phrases are also unnatural, such as “on an Amazon platform” and “colour also not showing as online picture.” These inaccuracies make the letter less fluent and occasionally require the reader to interpret your meaning. Check spelling carefully and learn natural complaint collocations, such as “purchased through Amazon” and “the colour does not match the online image.”

Grammatical Range and Accuracy: Band 5.5

You attempt both simple and more complex sentences, including the contrast in “I usually prefer to buy clothing items on this app, however…” and the reason clause explaining the birthday deadline. The main message remains understandable, but errors occur across verb forms, articles, and sentence construction. For example, “I have been purchased” should be “I have purchased” or “I have been buying”; “which is dark blue kurti” needs an article and clearer structure; and “colour also not showing” needs a subject and verb, such as “the colour also does not match.” Punctuation around “however” and “Furthermore” also needs attention. Practise accurate past and present-perfect forms, and check that every clause has a clear subject and verb.

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