Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 17 · 2026-11-11

IELTS Writing Task 1 question

You have bought some clothing online and are not satisfied with your purchase.

Write a letter to the company that you bought the clothing from. In your email:

• give details of the purchase
• describe the problem
• explain why you need a replacement urgently

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir,

Hope you are doing great. I am the regular costumer of your outlet. I have been shop alote in last 5 years from your store. To my luck, I never faced anything about the clothes ,designs ,stitching.

Last friday, I bought a cardigan from your new arrival for my friend's birthday party. It is a long cardigan made up of crochet. It is blue in color and small bows all over the cardigan and two pocket at front. I checked the one that was hanged in a new arrival section. The staff showed medium size and packed the one from warehouse. I paid all the amount and went back home.

Today i have to wear for the party. To my surprise, The side pocket on left side is all frayed.

Please replace it as soon as possible because i ahve go wear it tonight by 10pm. This is basically a theme party. I can not wear something else.

I suggest you to please check the article before handle it to ypur costumers. I was such a choas.

Thank you.

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

The letter addresses all three required points: it identifies the cardigan and when it was bought, explains that the left pocket is frayed, and requests a replacement because the party is that evening. The purchase description, including its colour, style and pockets, gives the company useful detail. The urgency is also clear, especially in the reference to wearing it by 10 p.m. However, the request could be more fully developed by specifying how the company should arrange an urgent replacement or what alternative remedy would be acceptable if that is not possible. The closing complaint, “I was such a choas,” is unclear and does not add a precise explanation of the impact. The response covers the task well overall, with some details less fully expressed.

Coherence and Cohesion: Band 6.5

The information follows a generally logical order: a brief introduction, purchase details, the fault, and then the urgent request. Paragraph breaks help distinguish these stages, and time markers such as “Last friday” and “Today” make the sequence easy to follow. Some connections are less smooth, however. The opening moves from being a regular customer to the purchase without clearly introducing the purpose of the letter, and “To my surprise” does not fully clarify the link between discovering the fault and the request. The final advice to the company also feels abrupt. A clearer opening statement of the complaint and a more purposeful closing would make the progression more consistently controlled.

Lexical Resource: Band 5.5

The response includes relevant vocabulary for describing the item and its defect, such as “cardigan,” “crochet,” “pocket,” and “frayed.” These choices make the main problem understandable, and the writer attempts some specific description rather than relying only on general terms. However, several spelling and word-choice errors reduce precision, including “costumer” for “customer,” “alote,” “choas,” and “handle it to your costumers.” Some phrases are also unnatural, such as “bought ... from your new arrival” and “I have been shop alote.” More accurate collocations and a slightly wider range of formal complaint vocabulary would improve clarity and control while preserving the useful item-specific detail.

Grammatical Range and Accuracy: Band 5.0

The letter uses a mixture of short statements and some longer sentence forms, and the sequence of events is mostly understandable. However, grammatical control is inconsistent, with errors in verb forms, articles, agreement and sentence construction. For example, “I have been shop alote in last 5 years” needs a correctly formed present-perfect construction, while “two pocket” requires plural agreement. “Today i have to wear for the party” is missing a clear object, and “because i ahve go wear it tonight” has an inaccurate verb pattern. Capitalisation and punctuation are also uneven, as in “Today i” and “To my surprise, The.” Practise accurate basic clauses and then build longer sentences around them; this will make the request clearer and more reliable.

See this exact question answered at other band scores. The same prompt compared across bands.

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