Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 17 · 2026-09-28

IELTS Writing Task 1 question

You have bought some clothing online and are not satisfied with your purchase.

Write a letter to the company that you bought the clothing from. In your email:

• give details of the purchase
• describe the problem
• explain why you need a replacement urgently

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 5.0)

Dear sir,

I hope you are well i am writing to you letter infome the complain i have some clothing online and are not satisfied with your purchase.

I have bought some clothing online and are not satisfied with your purchase two week ago. I purchase some branded suit to your website. When the company deliverd my prasal at my home. When i saw this item was not proper match color while this item seen your website.This clothing color is highly brown but the item not match rather then oraginal.

I think that you recevid my complain and wroking this i need a proper colo and same design clothing. It is posibial they have a stock available that i need a replacement urgently due to that is not available so my full payment refund as soon as because i purchase this item same clothing other website urgently.

yours faithfully,

Asad ali

AI examiner evaluation

Task Achievement / Task Response: Band 5.0

The candidate has addressed all parts of the task prompt, covering the details of the purchase, describing the problem with the clothing colour, and explaining the need for an urgent replacement or refund. However, the development of these ideas is limited, and some parts are repetitive or slightly unclear, such as the phrasing in 'This clothing color is highly brown but the item not match rather then oraginal'. This places the response comfortably at Band 5.0, as all three bullet points are touched upon, but the communication of ideas suffers from noticeable awkwardness and limited elaboration.

Coherence and Cohesion: Band 5.0

The letter lacks appropriate paragraphing, with multiple distinct points crammed into single blocks of text, making the overall structure difficult to follow. Cohesive devices are minimal and often misused, as seen in 'When the company deliverd my prasal at my home. When i saw...' which creates choppy and disconnected sentences. There is no clear logical progression guiding the reader from the purchase details to the problem and finally the resolution. Overall, the organizational features are inadequate, which corresponds to a Band 4.5 or rounded to Band 5.0 descriptor level, though some basic organizational structure is attempted.

Lexical Resource: Band 4.5

The vocabulary used is very basic and repetitive, frequently reusing words like 'clothing', 'item', 'purchase', and 'urgently'. There are several noticeable word choice and spelling errors throughout the text, such as 'deliverd', 'prasal', 'recevid', and 'posibial'. The range of vocabulary is limited to simple terms, and errors in collocation and spelling cause some difficulty for the reader in grasping the exact details of the complaint. This fits the Band 4.5 to 5.0 range, reflecting a limited but minimally adequate range of vocabulary with frequent errors.

Grammatical Range and Accuracy: Band 4.5

The student relies heavily on simple sentence structures, and attempts at complex sentences are generally faulty and ungrammatical, such as in 'I think that you recevid my complain and wroking this i need a proper colo and same design clothing'. There are frequent errors in verb tenses, subject-verb agreement, and prepositions throughout the letter, for instance, 'two week ago' instead of 'two weeks ago' and 'to your website' instead of 'from your website'. These frequent errors cause strain and difficulty for the reader, placing the grammar performance at a Band 4.5 level.

See this exact question answered at other band scores. The same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.