Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 20 · 2026-11-10

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.0)

Dear sir /madam,

I am glad to informed to you all going well the day when i moved to new apartment with my whole stuff and the most intresting fact was getting the help from your comany for moving. It was more than i expecting , i getting the the help from empyees with positive attitide. I got all my stuff very safe and secure and the way they packed the stuff and orangize the thing was very convinent for me to arranging all that in my new apartment .Moreover, it was really hard for me to arrange my dining table but yours empyees was doing a really good job and help to me as much as possible. Unfortunately , i did not like the way they carring the stuff via van , becuase the vehicle was so small, it took a lot of time. Rest of the service was amazing.

thank you

AI examiner evaluation

Task Achievement / Task Response: Band 5.0

You address the three requested points: you say the belongings arrived safely and were packed and organised, praise the employees’ help with the dining table, and explain that the van was too small and caused delays. These details make the feedback relevant. However, the praise is not focused on one identifiable employee, as the task asks, and the complaint is brief, with no clear request or suggestion for improvement. The opening also does not clearly state the purpose of the letter, and the closing is very abrupt. To make the response more complete, identify the helpful employee, explain the impact of their actions, and state what you would like the company to do differently next time.

Coherence and Cohesion: Band 5.5

The ideas follow a generally understandable order: you describe the move, mention the staff’s help, and then introduce a problem with the van. Linking words such as “Moreover” and “Unfortunately” help signal these shifts. However, the response is presented as one long paragraph, so the positive feedback and complaint are not clearly separated. Several ideas are crowded into long sentences, and repeated wording such as “stuff” makes the progression less smooth. The letter also lacks a clear closing and sign-off. Use separate paragraphs for the successful aspects, the employee’s contribution, and the concern, and finish with a conventional closing to make the organisation easier to follow.

Lexical Resource: Band 5.0

You use some relevant vocabulary for the situation, including “safe and secure,” “packed,” “arrange,” and “vehicle,” so the reader can understand the main points. However, the range is limited and several word choices or spellings make the letter less natural, including “whole stuff,” “intresting fact,” “orangize,” and “conv inent” (convenient). “Stuff” is also repeated where more precise terms would improve clarity, such as “belongings” or “furniture.” Aim for accurate, natural collocations—for example, “the van was too small to transport everything efficiently”—and check spelling carefully. More precise vocabulary would help you describe both the employee’s helpful actions and the service problem.

Grammatical Range and Accuracy: Band 5.0

You attempt to combine ideas using clauses and connectors, for example in the sentence beginning “Unfortunately,” but control of sentence structure and verb forms is inconsistent. Errors such as “I am glad to informed,” “I getting the help,” and “your employees was doing” make parts of the message difficult to read. There are also problems with articles, agreement, and punctuation, including the long opening sentence and missing spaces after full stops. Practise building accurate simple sentences first, then join them with a clear subordinate clause: “I was pleased with the service because the team packed my belongings carefully.” Check that each sentence has a correctly formed verb and that singular and plural subjects agree.

See this exact question answered at other band scores. The same prompt compared across bands.

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