Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-11-11

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear Sir or Madam,

I am writing this letter on feedback for the service, which I taked last week to move my furniture and possession to a new apartment.

There were several services, which impressed me that time.The first one is, the staff was really helpful. I did not expected 5 people to hepl me for this,becuase the price was so regionable. Threfore, I finished my moving within a day, while this was 2 days job.Moreover, staff was so careful with glass items, such as my dining table is made from glass, and they took it without any damage.On the other hand, last moving company they broke it, and I did not get any compansation for it as well.

Unfortunately, the one thing where you can improve is that you were not prepared for emergancy.During moving, your company truck was pucher, and none of them knew how to fix it. When I tried to do it, they even did not have any tools or spare tire to replace or fix it. I hope you can fix this.

Thank you for your considration and time. I look forward to hearing from you soon.

Kind regards,

Aazan Solanki.

AI examiner evaluation

Task Achievement / Task Response: Band 5.0

You cover the main purpose of the letter by describing careful handling of the glass table and raising a problem with the truck. However, the task asks you to praise a particularly helpful employee, and you praise the staff as a group rather than identifying or describing one employee. The positive points are relevant, but the explanation of the truck problem is clearer than the praise, and the request to “fix this” does not specify what improvement you expect. To make the response more complete, name the employee and explain what they personally did, then state a practical suggestion, such as ensuring vehicles carry tools and a spare tyre.

Coherence and Cohesion: Band 6.5

The letter has a generally clear sequence: you introduce the move, describe what went well, present the problem, and close politely. The contrast marker “On the other hand” helps distinguish your positive experience from the previous company, while “Unfortunately” signals the complaint effectively. Paragraphing would make this progression easier to follow, especially by separating the positive feedback from the truck issue. Some links are mechanical or unclear: “There were several services, which impressed me that time” does not lead naturally into the examples, and “this” in “I hope you can fix this” has an imprecise reference. Use clearer topic sentences and connect each point directly to the relevant event.

Lexical Resource: Band 5.5

You use relevant vocabulary for the situation, including “furniture,” “glass items,” “compensation,” “emergency,” and “spare tire,” so the reader can understand the main points. There is some attempt at more specific language, such as “without any damage,” but the range is limited and several spelling errors make the writing less polished: “taked,” “hepl,” “becuase,” “regionable,” and “considration.” Some phrases are also unnatural, including “writing this letter on feedback” and “your company truck was pucher.” Choose standard collocations and check spelling carefully. For example, say “writing to give feedback” and “the truck had a puncture”; these choices would make the message clearer and more professional.

Grammatical Range and Accuracy: Band 5.5

You attempt a mix of simple and longer sentences, including a contrast with “while” and a reason introduced by “because.” The overall meaning is usually recoverable, but errors in verb forms and sentence construction occur throughout. For example, “I did not expected” should be “I did not expect,” and “the staff was” is better expressed as “the staff were” or “the team was.” The sentence about the table—“such as my dining table is made from glass”—does not fit grammatically with the surrounding clause. There are also punctuation and spacing problems, such as missing spaces after full stops. Practise accurate past-tense reporting and build longer sentences around one clear main clause.

See this exact question answered at other band scores. The same prompt compared across bands.

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