Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-11-11

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir/Madam,

I hope this letter finds you well. I am writing to give my feedback about the service which I received for moving my items as requested.

On the day of moving, I had noticed all three workers were quite hard working, and they were quickly moving my furniture. Although I booked service for two hours, they finished moving process a half hour earlier. I was extremely happy with the service which I got on that day.

Among three employees, Rohan was an exceptional because he was lifting heavy ietms and he was moving furniture quickly as compared to other two workers. Apart from the moving, I also asked him to finish other work and he completed these tasks without any arguments.

Unfortunately, during the moving, U- haul tire got flate in the middle of the road. It took long time to replace the tire, so this was the one part of service that I was not happy with. Otherwise, I really enjoyed your service, and I would definetely give you a five star and also recommend your service to my friends, family members and relatives.

Please let me know if you need any futher details.

Yours sincerely,

Alpeshkumar

AI examiner evaluation

Task Achievement / Task Response: Band 7.5

You address all three requested points and maintain a clear, appropriately polite purpose throughout. The efficient move is supported with specific details: the three workers moved the furniture quickly and finished half an hour before the booked time. You also identify Rohan and explain his contribution, then describe the flat tyre and the delay as the drawback. These details make the feedback relevant and generally well supported. To strengthen the response further, develop the praise of Rohan more precisely: “other work” is vague, so name the additional tasks he completed. You could also clarify whether the tyre problem was within the company’s control, while keeping the complaint measured and constructive.

Coherence and Cohesion: Band 7.0

The letter has a clear progression: an opening purpose, positive feedback about the move, praise for an employee, and a final paragraph describing the problem and your overall recommendation. Paragraphing helps the reader follow each part, and transitions such as “Among three employees,” “Unfortunately,” and “Otherwise” make the relationships between ideas clear. The closing is also appropriate for a formal letter. Some linking is slightly repetitive or less natural, particularly the repeated use of “moving” and the sequence “and also recommend.” For a more polished flow, vary the references to the move and connect the tyre delay more directly to its effect on your experience.

Lexical Resource: Band 6.0

Your vocabulary is adequate for giving feedback and includes useful expressions such as “exceptional,” “extremely happy,” and “recommend your service.” The reader can understand both the praise and the complaint. However, some word choices and collocations are inaccurate or imprecise: “hard working” would be more natural as “hard-working,” “finish other work” is vague, and “give you a five star” does not express the intended rating idiomatically. There are also spelling errors, including “ietms,” “flate,” “definetely,” and “futher.” These do not prevent understanding, but they reduce accuracy and polish. Check spelling carefully and choose more precise phrases for the employee’s extra help and your rating.

Grammatical Range and Accuracy: Band 6.0

You use a mix of simple and complex sentence forms, including a contrast with “Although I booked service for two hours” and a reason clause with “because he was lifting heavy items.” Most of the message remains understandable, and the sentence structures help convey the sequence of events. Some grammatical errors remain, however. For example, “I had noticed” is an awkward tense for describing what happened on moving day; “I noticed” is more suitable. Articles and noun phrases also need attention in “I booked service” and “finished moving process,” while “Among three employees” needs a determiner. Review article use and tense choice, and proofread punctuation and spacing to make the writing more consistently accurate.

See this exact question answered at other band scores. The same prompt compared across bands.

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