Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-11-11

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir,

I am writing to inform you about my experience with your company in my moving process last week.

I am happy to express my happiness, that the service your company provide last week on the 5 November in my moving process was outstanding.Your team reached at my place on time and we did all the moving very smoothly and easily without any damage.

My sincerely thanks to the guy name Rohan, he was very helpfull throughout the process. He not only help me to pick the heavy stuff ,but also guide me, how I can pack the glass stuff. He is very polite and gentle.

The only thing disappoinment me, that I am requesting you to look at. The prices of the services. After my moving when I paid the charges, there were a lot of hidden charges that were not mentioned before.That make me sad, because I was not ready for that big bill. This will make me think twice in future if i need your service.

Thank You again ,hope you look at the matter that I mentioned above.

Your Faithfully,

Mandeep

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

The letter addresses all three requested points and maintains a clear, appropriate purpose: you describe the move as smooth and damage-free, praise Rohan’s help, and explain your dissatisfaction with unexpected charges. The details about the team arriving on time and Rohan helping with heavy items and glass packing make the positive feedback specific. You also explain the effect of the extra costs and how they may influence your future choice, which extends the complaint. To make the response more fully developed, state more precisely what you would like the company to do about the charges, such as review the bill or clarify its pricing policy. The opening and closing are recognisable as a formal letter, though the salutation should match the requested form.

Coherence and Cohesion: Band 7.0

The information is arranged in a clear progression: you introduce the purpose, describe what went well, single out an employee, and then raise the problem with the pricing. Separate paragraphs help the reader follow each part of the letter, and linking expressions such as “not only…but also” and “because” show relationships between ideas. The final sentence also returns to the issue raised in the complaint. Some connections are less smooth because punctuation and spacing are inconsistent, for example “outstanding.Your team” and “mentioned before.That.” The transition into the complaint, “The only thing disappoinment me,” is also awkward and briefly interrupts the flow. Use complete, correctly punctuated sentences and a clearer transition such as “However, I was disappointed by the final bill.”

Lexical Resource: Band 5.5

You use enough vocabulary to communicate the main points, including “outstanding,” “hidden charges,” “polite,” and “gentle.” These choices convey both appreciation and dissatisfaction, and the reader can understand the overall message. However, several noticeable word-choice, collocation, word-form, and spelling errors reduce precision: “my happiness” is repetitive after “happy,” “the guy name Rohan” is not idiomatic, and “disappoinment me” is incorrectly formed. “Glass stuff” and “big bill” are also vague or informal for a formal complaint. Aim for more natural phrases such as “the employee named Rohan,” “glassware,” and “unexpected additional charges.” Proofreading spelling and choosing precise, formal expressions would make the letter more fluent and professional.

Grammatical Range and Accuracy: Band 5.5

The letter includes both simple statements and attempts at more complex structures, such as “He not only help me…, but also guide me…” and the explanation beginning “because I was not ready…”. The intended meaning is generally understandable, but errors in verb forms, sentence construction, agreement, articles, and punctuation are frequent enough to limit accuracy. For example, “your company provide” should be “your company provided,” while “He not only help… but also guide” needs past-tense verbs. The sentence “The only thing disappoinment me, that I am requesting you to look at” is not grammatically complete. There are also missing spaces after full stops and inconsistent capitalisation. Practise forming complete sentences and checking tense consistency, especially when describing a completed move.

See this exact question answered at other band scores. The same prompt compared across bands.

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