Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-11-11

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear Sir,

I am writing this letter to thanks to your Company. It was huge helping hand provided to me. Interesting thing which happened is that all my possessions were transfer to new apartment in a single day. It looks like it will take more than a day. Moreover, the furniture gots no crack or scratch while shifting that gives me relief.

In addition, i want to appreciate the work of Rohan, one of the best employee of the company. I got helped in cleaning and managing the stuff along with moving.he is very hardworking and serious towards his job. Apart from this, he refused to take tip for the work, this makes his personality for loyal.

I would be more grateful, If your company helps me to arrange the heavy equipment insides the house, as this task is very demanding. Eventually, I was satisfied with your company work and efforts.

Anyway, I was very thanksful,

Sahil

AI examiner evaluation

Task Achievement / Task Response: Band 5.0

You cover the main requested points: the move was completed in one day, the furniture arrived without damage, Rohan helped with cleaning and organising, and you identify a concern about arranging heavy equipment. However, the concern is phrased as a request for further help—“I would be more grateful, If your company helps me”—rather than clearly explaining what was unsatisfactory about the service already provided. The praise for Rohan is relevant but could be supported with a specific example of what he did particularly well. The letter’s purpose is generally understandable, but the feedback is not fully clear or developed across all parts of the task. State directly what the company did not do or what caused dissatisfaction, then explain its effect.

Coherence and Cohesion: Band 5.5

The response has a recognisable letter structure, with separate paragraphs for the move, Rohan’s contribution, and the final comment. Connectors such as “Moreover,” “In addition,” and “Apart from this” help signal relationships between points. However, progression is sometimes unclear: “Eventually” does not naturally introduce the statement that you were satisfied, and “Anyway” makes the closing feel abrupt. The request about heavy equipment also interrupts the feedback by shifting from a complaint to a new request without explaining the connection. Some sentences run together, as in “moving.he is very hardworking,” which weakens readability. Use clearer transitions and make each paragraph develop one purpose in a logical order.

Lexical Resource: Band 5.5

You use some relevant vocabulary for the situation, including “possessions,” “furniture,” “scratch,” “hardworking,” and “demanding.” These choices help communicate the main events and your appreciation. However, several word choices and collocations are inaccurate or unnatural, such as “huge helping hand provided to me,” “furniture gots no crack,” and “this makes his personality for loyal.” “I was very thanksful” also uses an incorrect spelling and an unsuitable expression for a closing. These errors sometimes make the reader work to understand your meaning, although the overall topic remains clear. Aim for natural service-feedback phrases, such as describing items as “delivered without damage” and an employee as “reliable and conscientious.”

Grammatical Range and Accuracy: Band 5.0

You attempt both simple and longer sentences, including a relative clause in “Interesting thing which happened is that…” and a conditional request beginning “If your company helps me…”. However, control is inconsistent, and errors occur frequently enough to affect clarity. Examples include “I am writing this letter to thanks,” “all my possessions were transfer,” and “the furniture gots no crack,” where verb forms, tense, and number are not controlled. There are also sentence-boundary and punctuation problems, such as “moving.he,” and inconsistent capitalisation of “i” and “If.” Practise accurate past-tense descriptions of the completed move and check subject–verb agreement, articles, and sentence boundaries. More reliable sentence patterns would make your ideas easier to follow.

See this exact question answered at other band scores. The same prompt compared across bands.

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