Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 20 · 2026-11-11

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir or Madam,

I am writing to you because I was asked to write feedback about the moving services provided by your team in moving my furniture and possessions to my new apartment.

I am mainly writing this letter because I was exceedingly satisfied with your services. Hiring your members made everything finish smoothly, as none of my belongings were either missed or damaged. They handled everything gentle because I had a lot of showpieces which are brittle in nature. Especially, your associate, Sam, was really helpful and his way of handling customers as well as their things are exceptional.

Out of all this, one problem that I felt troublesome was with your road side assistance team. The moving vehicle's tyre got punctured on our way to the aparment with full-load in it. I was so very dissappointed with that service because no one responded even after requesting it several times. However, we somehow managed to fix the tyre with the help of your moving team members itself. Overall, the moving service you provided was remarkable and I will definitely suggest your company to all my friends and family.

Best regards

Gokul

AI examiner evaluation

Task Achievement / Task Response: Band 8.0

The letter covers all three requested points clearly. You explain that the move went smoothly and that no possessions were lost or damaged, praise Sam by name for his helpfulness, and describe the punctured tyre and the lack of response from roadside assistance. These details make the feedback relevant and give the company a clear account of both the positive and negative aspects of its service. The complaint is also balanced by your concluding recommendation. To make the ideas even more fully developed, you could specify what Sam did that was particularly helpful and briefly state what response or improvement you would expect from the company.

Coherence and Cohesion: Band 7.0

The letter has a clear progression: an opening that explains its purpose, a paragraph about the successful move and Sam, and a final paragraph describing the problem before closing positively. Linking expressions such as “Especially,” “However,” and “Overall” help the reader follow the contrast between praise and criticism. The paragraphing is appropriate for a formal feedback letter. Some connections are less smooth, however: “Out of all this” is an awkward transition into the complaint, and “I am mainly writing this letter because” repeats the purpose already stated in the opening. A more direct transition, such as “One aspect that disappointed me, however, was…”, would make the progression more natural and cohesive.

Lexical Resource: Band 6.5

You use a suitable range of vocabulary for describing a removal service, including “belongings,” “brittle,” “punctured,” and “remarkable.” These choices communicate the main events and your evaluation clearly, and you attempt some less common expressions. At times, however, word choice and collocation are unnatural or imprecise: “made everything finish smoothly,” “handled everything gentle,” and “felt troublesome” do not sound idiomatic. There are also spelling errors in “aparment” and “dissappointed.” Aim for natural combinations such as “the move went smoothly,” “handled everything gently,” and “I was disappointed with the service.” This would improve precision and control while preserving your clear meaning.

Grammatical Range and Accuracy: Band 6.5

You use a mix of simple and more complex sentence forms, including a subordinate clause in “because I had a lot of showpieces” and a contrast introduced by “However.” Most sentences remain understandable, but some grammatical errors reduce accuracy. For example, “his way of handling customers as well as their things are exceptional” has a subject–verb agreement problem; “was exceptional” is needed. In “we somehow managed to fix the tyre with the help of your moving team members itself,” the pronoun does not agree with the plural noun, and the sentence structure is awkward. “They handled everything gentle” also needs an adverb form, “gently.” Review agreement, adverb forms, and pronoun reference to make your varied sentences more consistently accurate.

See this exact question answered at other band scores. The same prompt compared across bands.

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