Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-11-11

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

dear Sir or Madam,

I hope you are doing well. I am writing to your request for feedback regarding my recent house moving. Overall, it was a very nice experience.

I was satisfied with your service. The moving team was arrived on time and worked carefully throughout the day. They also handled household properly and valuable iteams with care. Their positive attitude and helping behaviour made moving so much easy.

However, there was one issue that i would like to share with you and bring your attention to this matter. The moving boxes are not labeling properly and my kitchen iteams are arrived later than expected. Because of this problem, I faced some inconvience during my moving process specially while unpacking.

despite this problem, I really appreciate your teams efforts and I would also recommended your service to others. I hope my feedback help you a lot.

Thank you for your service.

Yours faithfully,

SAKSHI AMIN.

AI examiner evaluation

Task Achievement / Task Response: Band 4.5

You address the main purpose of giving feedback and include a positive account of the move and a complaint about the boxes and delayed kitchen items. However, the task asks you to praise a particularly helpful employee, and no individual employee is identified or praised; this is a significant omission. The positive details are also fairly general, such as the team being punctual and careful, while the complaint could explain its impact more clearly. The letter’s purpose is understandable, but the required points are not all covered sufficiently. To strengthen the response, name the employee and describe a specific helpful action, then give a little more detail about the service problem and what you would like the company to do.

Coherence and Cohesion: Band 6.5

The letter has a clear overall arrangement: an opening, positive feedback, a paragraph about the problem, and a closing. The contrast marker “However” helps signal the shift from praise to criticism, and “despite this problem” returns to a positive tone. These features make the message easy to follow. To move beyond this generally coherent organisation, make the links between ideas more precise and avoid abrupt or awkward transitions. For example, the sentence beginning “there was one issue” is followed by the specific problem, but the relationship between the unlabelled boxes and the late kitchen items could be explained more clearly. A more purposeful paragraph about the helpful employee would also improve the progression and balance of the letter.

Lexical Resource: Band 6.0

You use an adequate range for a service-feedback letter, including “handled … with care,” “positive attitude,” and “inconvenience,” so the main message is clear. There are also attempts at more specific language, such as “valuable items” and “unpacking.” However, several word-choice, collocation, and spelling errors reduce naturalness: “house moving,” “helping behaviour,” “moving boxes are not labeling properly,” and “iteams” are not accurate or idiomatic in context. These errors do not prevent understanding, but they limit precision. Aim for standard phrases such as “moving house,” “helpful attitude,” and “the boxes were not labelled correctly,” and check spelling carefully. More precise vocabulary would also help you describe the employee’s contribution and the service issue.

Grammatical Range and Accuracy: Band 5.5

You use mostly simple sentences and make some attempts to connect ideas with clauses, as in “Because of this problem, I faced some inconvenience…” The overall meaning remains understandable, but some grammatical errors are noticeable. For example, “The moving team was arrived” uses an incorrect verb form, and “my kitchen items are arrived later” has an incorrect tense and construction. “I would also recommended” should use the base verb after “would,” while “I hope my feedback help” needs subject–verb agreement. Capitalisation is also inconsistent, including lowercase “i” and “despite” after a full stop. Practise accurate past-tense reporting and modal verb patterns, while adding a few controlled complex sentences to show a wider range.

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