Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 20 · 2026-11-12

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.0)

Dear sir,

I am writing this letter because you request me a feedback of the service last sunday when i moved my furniture in my new apartment.

The day that i removed furniture in my new apartment,I am so blessed because you give me a good and hardworking employee of yours.He help me a lot,he's very careful of my furniture when he lift it.He is very respectful and very professional so your service is excellent.

But theres a service that i didnt happy because as our agreement we start at 7am in the morning but they came 30 minutes late.

Overall i am satisfied to your service because no furniture are ruined.Thankyou for your company and crew.

Yours Sincerly,

Jan manabat

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three requested points: you describe careful handling of the furniture, praise an employee for being helpful and professional, and explain that the crew arrived 30 minutes late. The complaint is clear, and your closing says that no furniture was damaged. However, the positive account is brief, and the employee is not identified or described in enough detail to make the praise specific. The opening also says “you request me a feedback,” which makes the purpose less natural, and the response does not meet the 150-word minimum. Develop the account with a concrete example of how the employee helped and explain the effect of the late arrival, while keeping the letter focused on the company’s feedback request.

Coherence and Cohesion: Band 6.5

The letter has a clear overall sequence: purpose, positive feedback, complaint, and concluding assessment. Paragraph breaks help distinguish the main points, and “But” signals the change from praise to criticism. This coherent arrangement makes the message easy to follow. Some links are less smooth, however: “The day that i removed furniture…” repeats the opening information rather than moving directly into the employee’s contribution, and “Overall” introduces the conclusion without much development. The reference to “he” is understandable but the employee remains unnamed. A more direct opening, clearer transitions between the employee’s help and the punctuality issue, and a fuller concluding sentence would make the progression more polished.

Lexical Resource: Band 5.5

You use enough relevant vocabulary to communicate the main points, including “hardworking,” “careful,” “respectful,” “professional,” and “30 minutes late.” These choices convey a positive assessment and a specific service problem. However, several phrases are unnatural or imprecise, such as “removed furniture,” “blessed,” “a feedback,” and “I didnt happy.” The repeated use of “service” and “furniture” also limits variety. Aim for natural collocations used in a customer letter, such as “removal service,” “handled my belongings with care,” and “I was disappointed that…”. Check spelling and apostrophes as well, including “Thankyou” and “Sincerly,” so that word forms and written presentation are more accurate.

Grammatical Range and Accuracy: Band 5.5

The response communicates its basic meaning through mostly simple sentences, and it attempts some longer structures, for example “I am so blessed because you give me a good and hardworking employee of yours.” However, verb forms and sentence construction are not consistently controlled: “you request me” should use a past form and a different pattern, while “He help me” needs subject–verb agreement. The phrase “I didnt happy” is missing a suitable verb, and “as our agreement we start” has problems with tense and clause structure. There are also punctuation and capitalization issues, such as the run-on sentence “He help me a lot,he's…” and lowercase “i.” Use a wider mix of accurate sentence patterns and check tense, agreement, articles, and sentence boundaries.

See this exact question answered at other band scores. The same prompt compared across bands.

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