Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-11-12

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear sir,

I hope you are doing well. I am writing this letter to feedback about the service provided.

Firstly, your comany worker arrived on time. They well trained workern and they packed every thing carefully. They moved furniture safely. Your company worker have good behavior but one employee name Ali. He is very helpful and he was polite and friendly. He helped me pack heavy furniture.

Furthermore, Every is clear but some furniture arrived late. I was worried but after some time I feel relaxed. When i opened box I saw one box was damaged and some things are broken. but you do not worry because I will managed. and one things is that 2worker arrived late If they come on time all furniture safely shift.

I would thankful to you for my help and I am satisfied your service. If agian move my home I will hire your worker.

Best wishes,

Usman

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three requested points: you say the movers arrived on time and handled the furniture carefully, praise Ali for being helpful and friendly, and report late delivery and a damaged box. The purpose of giving feedback is clear, and the reader can understand both your satisfaction and your concern. Some points are less fully developed than others, however. For example, you mention that items were broken but do not explain what was damaged or how the company might respond, while the praise for Ali is brief. The closing also says you would hire the company again, which softens the complaint without clarifying whether you expect any action. Develop the positive and negative details more evenly and state your concern clearly.

Coherence and Cohesion: Band 6.0

The letter follows a generally sensible order: it begins with the purpose, describes the moving-day service, raises a problem, and ends with a closing. Connectors such as “Firstly” and “Furthermore” help signal the sequence, and the main points are distinguishable. However, the linking is sometimes mechanical or unclear. “Furthermore, Every is clear” does not clearly connect to the complaint, and the sentence beginning “but you do not worry” shifts abruptly from describing damage to reassuring the company. Several ideas are crowded into one paragraph, making the account of late workers, late furniture, and broken items harder to follow. Use separate paragraphs for praise and concerns, and make each transition show the relationship between the ideas.

Lexical Resource: Band 5.0

You use enough task-related vocabulary to communicate the main events, including “packed,” “furniture,” “damaged,” and “broken.” The praise also includes relevant descriptive words such as “helpful,” “polite,” and “friendly.” However, the range is limited, and several word choices or forms are noticeably inaccurate, sometimes making the meaning less clear. For instance, “to feedback about the service” is not a natural expression, and “They well trained workern” is difficult to interpret. “Furniture safely shift” also does not express the intended idea naturally. Aim to learn common service-feedback phrases and collocations, and check spelling and word forms before submitting. More precise vocabulary would make the complaint and praise sound clearer and more professional.

Grammatical Range and Accuracy: Band 5.0

You attempt both short statements and longer sentences, and the overall message remains understandable. There are, however, frequent problems with sentence structure and basic forms, alongside a limited range of reliably controlled patterns. Examples include “They well trained workern,” “your company worker have good behavior,” and “I will managed,” where the verb forms or sentence construction are inaccurate. In “When i opened box I saw one box was damaged,” the clauses need clearer grammatical linking and appropriate articles. Capitalisation and punctuation are also inconsistent, particularly in “but you do not worry because I will managed.” Practise accurate subject–verb agreement, past-tense reporting, and sentence boundaries, then proofread each sentence for a complete subject and verb.

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