Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-11-13

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir,

I am writing this letter in order to give my feedback on the services that your company provided, while shifting my belongings to my new apartment. The most important thing, which I personally liked, was the professional conduct of your staff. All of them were well-mannered and trained. They were very cautious and mindful of their duties.

There is this one employee particularly, whose name is Adam, was quiet helpful. The way he was handling my luggage with extreme care, was quiet fascinating for me. Moreover, his packaging skills were amazing. He filtered all of my belongings, and packed them accordingly. My precious vintage collection, was under his supervision, and he handeled it in an amicable manner.

However, one aspect that I disliked, was the arrival timming of your staff. As per the agreement, they should arrive by afternoon; however, they arrived during the evening hours. Therefore, I would advise you to take special care about the arrival timmings of your staff.

Overall, I am satisfied with your service.

Yours sincerely,

Zain

AI examiner evaluation

Task Achievement / Task Response: Band 7.5

The letter addresses all three requested points and maintains a clear, appropriate purpose. You describe the staff’s professional conduct and careful handling, identify Adam, and explain that the team arrived later than agreed. The praise of Adam is supported with details about his care and packaging, while the complaint is clear and includes a reasonable recommendation. This gives the response a strong sense of completion. To make the ideas more fully developed, explain briefly how the delay affected your move, or specify what you would like the company to do to prevent similar delays. Also, the opening “Dear Sir,” does not follow the requested “Dear Sir or Madam,”; using the supplied greeting would make the letter more precisely aligned with the instructions.

Coherence and Cohesion: Band 7.0

The information is arranged in a clear sequence: general praise, a specific employee’s contribution, the problem, and a concluding statement. Paragraphing supports this progression, and transitions such as “Moreover,” “However,” and “Overall” help the reader follow the shift from praise to criticism. The main opportunity is to make connections between details more natural and less formulaic. For example, “There is this one employee particularly” is an awkward lead-in to Adam’s description, and the repeated use of “was” in the praise and complaint sections makes the flow somewhat repetitive. A more direct transition, such as “I would particularly like to commend Adam,” would improve the progression while keeping the organisation clear.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for a feedback letter, including “professional conduct,” “mindful,” “under his supervision,” and “arrival” to express the main points. Some attempts at more descriptive language are less accurate or natural: “quiet helpful” and “quiet fascinating” appear to mean “quite helpful” and “quite fascinating,” while “filtered all of my belongings” does not clearly describe sorting or packing them. There are also spelling errors in “handelled” and “timmings,” and “luggage” is less precise than “belongings” for household possessions. These choices do not prevent understanding, but more accurate collocations and careful spelling would make the letter sound more fluent and professional.

Grammatical Range and Accuracy: Band 6.0

The response includes both simple sentences and more complex forms, such as the contrast introduced by “However” and the relative clause in “The most important thing, which I personally liked.” Meaning remains clear, but some grammatical errors occur. In “There is this one employee particularly, whose name is Adam, was quiet helpful,” the clause structure is incomplete and the verb pattern is faulty; a clearer version is “One employee in particular, Adam, was especially helpful.” Commas also interrupt phrases unnecessarily, as in “with extreme care, was” and “My precious vintage collection, was.” The sentence “As per the agreement, they should arrive by afternoon” would be more accurate as “they were due to arrive in the afternoon.” Greater control of clause structure and punctuation would strengthen accuracy.

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