Band 4.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 4.5 · Cambridge IELTS 20 · 2026-11-14

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 4.5)

Dear AW mover,

I am writing this letter to appriciate and to provide a feedback for your services. I am very much impressed with my recent experience with you for moving my furnture and all other stuff to my new apatrment.

i heard about your company from many people and the reviews i have heard are worth it. Here I would like to praise one of your employees Rahul. He is such a sweetheart and a professional. As recently, I met with an accident and I am not able to lift heavy stuff,

he made sure that i do not participate in anything that makes my injuries worsen.

a

AI examiner evaluation

Task Achievement / Task Response: Band 3.0

You begin appropriately by explaining that you are writing about the service, and you give a relevant reason for praising Rahul: he took care to prevent you from worsening your injuries after your accident. However, the response addresses only part of the task. It does not explain clearly what went well with the move overall, and it does not mention any aspect of the service you were unhappy with. The praise is also brief and could be supported with a specific example of what Rahul did. The response is 41 words below the required minimum, which leaves too little space to cover all three points. To improve, describe a successful part of the move, add a polite but clear complaint, and develop each point.

Coherence and Cohesion: Band 4.5

The letter has a basic sequence: you introduce your purpose, mention how you heard about the company, and then focus on Rahul. This gives the reader some sense of progression, and the reason for praising him is connected to your accident. However, the ideas are crowded into one paragraph, and the transition from the company’s reputation to your personal experience is abrupt. The final standalone “a” interrupts the flow and makes the letter appear unfinished. There is also no closing, and the missing discussion of the move and the service problem means the overall structure is incomplete. Use separate paragraphs for the positive experience, employee praise, and concern, with clear linking phrases between them.

Lexical Resource: Band 5.0

You use some relevant vocabulary for the situation, including “professional,” “reviews,” “lift heavy stuff,” and “injuries.” These choices make the main reason for praising Rahul understandable. However, the range is limited, and several spelling or word-choice problems reduce the polish of the letter: “appriciate,” “furnture,” and “apatrment” are misspelled, while “provide a feedback” is not a natural collocation. “Stuff” is also informal for a business letter, and “sweetheart” may sound overly familiar when addressing a company. Aim for precise, appropriately formal expressions such as “household belongings,” “moving service,” and “particularly considerate.” Proofreading spelling and collocations would make your meaning more fluent and professional.

Grammatical Range and Accuracy: Band 5.5

You attempt both simple and more complex sentence forms. For example, “As recently, I met with an accident and I am not able to lift heavy stuff” gives background, and the following clause explains how Rahul responded. The main message remains understandable, but control is uneven. The opening sentence has an awkward infinitive construction, and “I am very much impressed with my recent experience with you for moving…” is difficult to follow grammatically. Capitalisation is inconsistent: “i” should be “I,” including at the start of sentences. The sentence beginning “As recently” is also not formed naturally, and the final “a” is an incomplete fragment. Use complete sentences, check articles and clause structure, and vary sentence patterns while keeping them accurate.

See this exact question answered at other band scores. The same prompt compared across bands.

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