Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 20 · 2026-11-14

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir,

This is my feedback about your service after my recently experience. It was very fast and very professionel. I didn't thought that it will be realisable in just one day. And this make my movement to my new apartment very fast.

All the team was very helpful and carfull for the meubles. And i want to thank especially your employee Mohamed who was very professionel and helpful. He took all the time to move very carefully my porcelene fournitures with his hands on gloves which make me very happy with the results because it makes ther moveming perfect.

However, there is just one problem that make me not very happy. It was the cartoons that they weren't new and dirty.

But the experience was very good and i thank you very much for your help and also for cleaning my old house after the movement.

Best regards

Heythem

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three requested points: you describe the move as fast and professional, praise Mohamed for handling fragile belongings carefully, and identify the dirty, used boxes as a problem. The positive closing also mentions the cleaning service. These details make the letter relevant and its purpose clear. To make the response more fully developed, explain the service issue more precisely—for example, whether the boxes were damaged, unsuitable for packing, or simply unpleasant to receive—and say what you would have preferred the company to do. The praise of Mohamed is specific, but the description of what went well for the whole team remains quite general. The letter already covers the task; clearer elaboration would make the feedback more complete.

Coherence and Cohesion: Band 6.5

The information follows a sensible order: overall impression, praise for the team and Mohamed, a complaint, and a courteous closing. Paragraph breaks help distinguish the positive feedback from the problem, while “However” clearly signals the change in tone. The reader can follow the main message without difficulty. Some links between ideas are less smooth, however. For instance, “And this make my movement…” repeats the idea of speed rather than developing the previous point, and the long sentence about Mohamed’s careful handling becomes difficult to follow. Use clearer sentence boundaries and connect each detail to its purpose—for example, explain how his care protected the fragile items. This would make the progression more fluent and less dependent on basic linking words.

Lexical Resource: Band 5.0

You use relevant vocabulary for the situation, including “helpful,” “carefully,” “employee,” and “results,” and the reader can generally understand your meaning. However, the range is limited, and several noticeable spelling and word-choice errors make parts of the letter difficult to interpret, such as “professionel,” “realisable,” “meubles,” and “porcelene fournitures.” Some expressions are also unnatural in this context, including “my movement” for moving house and “cartoons” for packing boxes. Aim to learn accurate collocations for removal services and fragile possessions, and check spelling carefully. More precise wording would help you describe both the successful handling of your belongings and the problem with the boxes clearly.

Grammatical Range and Accuracy: Band 5.0

You attempt both short statements and longer sentences, and the overall message remains understandable. However, the range of structures is limited, and errors occur in verb forms, agreement, and sentence construction. Examples include “I didn't thought” instead of “I didn't think,” “this make” instead of “this made,” and “there is just one problem that make me” instead of “there was just one problem that made me.” The sentence beginning “He took all the time…” also has an unclear structure, making the relationship between his careful handling and your satisfaction hard to follow. Practise past-tense forms and subject–verb agreement, and divide long sentences into shorter, complete units. This will improve accuracy while allowing you to express the details more clearly.

See this exact question answered at other band scores. The same prompt compared across bands.

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