Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 20 · 2026-11-14

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir or Madam,

I am writing this letter to provide my feedback for the excellent services provided by your renewal company to helpme move my furniture and other possessions into my new apartment last week. The staff did a great job. They were very careful with delicate items and wrapped all my glassware to secure it and avoid damages. I like the idea that your company provides moving boxes and I did not have to worry about purchasing them. Moreover, all the staff members were very polite and worked with a warm smile that made this stressful job easy.

I would like to express my gratitude for 'Rohit', the moving team leader as he organised my stuff on the moving truck very nicely so that minimum number of trips were required without overstocking the furniture. His work showed that he is quite experienced and good at his job.

However, I was not happy with the unloading services. Two of the members left after loading tthe stuff for the last trip. Due to this, it took longer to unload the last truck. I would suggest that the entire staff should stay for till the whole project is finished. Other than that, I really appreciate the great professionalism and work of your company. I will definitely recommend it to my firnds who might need these services in future.

Best regards

Nandini Chandla

AI examiner evaluation

Task Achievement / Task Response: Band 8.0

The letter covers all three requested points clearly: it describes careful handling and the provision of boxes, praises Rohit’s organisation of the truck, and explains the problem with two staff members leaving before unloading was complete. The positive and negative feedback is relevant and supported with specific details, such as the extra time needed to unload the final truck. The purpose is clear from the opening, and the closing also indicates that you would recommend the company. To make the response even more complete, you could explain briefly how the delayed unloading affected you, or state more directly what action you hope the company will take. Overall, the ideas are well developed, with only a small opportunity to make the complaint’s impact clearer.

Coherence and Cohesion: Band 7.5

The information is arranged in a sensible progression: general praise comes first, followed by recognition of a particular employee, then the complaint and a concluding recommendation. Paragraphing helps distinguish these functions, and linking expressions such as “Moreover,” “However,” and “Other than that” guide the reader through the contrast in your feedback. The letter is easy to follow throughout. Some connections could be made more smoothly: for example, the shift from praising the team leader to describing the unloading problem is quite abrupt, and “Other than that” repeats the contrast after “However.” A more precise transition or a clearer separation of the final evaluation would make the cohesion feel more flexible and less dependent on signposting phrases.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for a service-feedback letter, including relevant terms such as “delicate items,” “moving team leader,” “unloading services,” and “professionalism.” These choices make the situation clear, and the tone is generally appropriate. However, some word choices and collocations are inaccurate or awkward: “renewal company” does not mean a removal company, “feedback for” is less natural than “feedback on,” and “minimum number of trips” would be clearer as “the fewest trips.” There are also spelling or typing errors, including “helpme,” “tthe,” and “firnds.” These do not prevent understanding, but greater accuracy and more natural phrasing would strengthen the letter’s vocabulary control.

Grammatical Range and Accuracy: Band 6.5

The letter includes a useful mix of simple and more complex sentences, including the relative clause in “the moving team leader as he organised my stuff” and the purpose construction “so that minimum number of trips were required.” Most sentences communicate the intended meaning, and the reader can follow the account without difficulty. Some grammatical errors remain, however. In “I would suggest that the entire staff should stay for till the whole project is finished,” the construction “for till” is incorrect; use “until” or “till” alone. The phrase “minimum number of trips” also needs an article or a plural construction, and “I like the idea” would fit the past-time account better as “I liked the idea.” More consistent tense control and careful checking of sentence patterns would improve accuracy.

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