Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-09-03

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear sir,

I am writing to share my feedback about your company’s service. You would be delighted to hear that I am an extremely satisfied with your work. You really did a great job!

Last week, I hired you to move my furniture and possessions to my new appartment. Since I was shifting my house to another place. On that day, your service was top notch. I was quite impressed by one of your employee name Rahul. The way he organized everything was remarkably prefect. There were so many heavy things that I couldn’t even imagine to lift them up. However, he utilized the time and energy efficiently. He used an appropriate technique to handle the fragile things so that they could not break. He dropped every stuff to the place with extreme care where it belonged.

Apart from that i would like to put an empasis on a particular aspect of the service which i am dissatisfied with. The process of booking an appointment with you is very stressful. There is no straight way of getting the details online. I would humbly request you to make an online website where everyone can visit to book an appointment conveniently.

I would like to hearing from you at your earliest convenience.

Thank you,

Manpreet kour

AI examiner evaluation

Task Achievement / Task Response — Band 7.0

You have successfully addressed all three bullet points in the prompt: explaining what went well, praising a specific employee, and mentioning a negative aspect of the service. The tone is appropriate for a formal letter of feedback. The ideas are relevant and clearly presented, covering the requirements of the task effectively. To reach a higher band, you could expand slightly more on the specific impact of the employee's help or provide more detail on why the booking process was stressful, which would further develop your ideas.

Coherence and Cohesion — Band 6.5

The letter is logically organized into clear paragraphs, with each focusing on a specific aspect of the task. You use some cohesive devices, such as 'Apart from that' and 'However', to link your ideas. However, the flow between some sentences is slightly mechanical. For example, the transition between the introduction and the second paragraph could be smoother. Additionally, ensure that your paragraphing is consistent throughout the letter to maintain a professional structure.

Lexical Resource — Band 6.0

You demonstrate an adequate range of vocabulary for the task, such as 'top notch', 'remarkably', and 'dissatisfied'. There are some minor errors in word choice and collocation, such as 'dropped every stuff' (should be 'placed all my belongings') and 'shifting my house' (more naturally 'moving house'). While these errors do not impede communication, they indicate a need for more precise vocabulary usage. Expanding your range of collocations will help you achieve a higher score.

Grammatical Range and Accuracy — Band 6.0

You use a mix of simple and complex sentence structures. There are several grammatical errors, such as 'I am an extremely satisfied' (remove 'an'), 'employee name Rahul' (should be 'employee named Rahul'), and 'I would like to hearing' (should be 'I would like to hear'). While these errors are noticeable, they do not prevent the reader from understanding your message. To improve, focus on subject-verb agreement and the correct use of verb forms after 'would like to'.

See this exact question answered at other band scores — the same prompt compared across bands.

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