Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 20 · 2026-09-04

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir/Madam,

I am writing to you to express my satisfaction and feedback about the service that your company provided to move my furniture and possessions to my new apartment.

To provide more details, It all went well on the day of moving. The way you took care of my belongings, and handled them with personal care. I felt so happy with that.

I would like to thank personally one of your employee who is very helpful on that particular day. He was so kind and generous. The way he is responding to me was so polite. I really want to thank him for his contribution to the work.

There is an aspect where I felt unhappy from your service. The time management was not followed properly. It could help your company if you work on this aspect.

I look forward to hearing from you soon. Please let me know if you need anything else form my side.

Yours faithfully,

Ganesh

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The letter addresses all three bullet points: it mentions the positive aspects of the move, praises a specific employee, and identifies an issue with time management. However, the development of these points is somewhat limited. For example, the praise for the employee is quite generic, and the complaint about time management lacks specific details, such as how late the team was or the impact it had. To reach a higher band, you should provide more concrete examples or explanations to fully develop your ideas, rather than keeping the descriptions brief.

Coherence and Cohesion — Band 6.5

The letter is logically organized with clear paragraphing, which helps the reader follow the structure of the request. Each paragraph focuses on a single point, which is appropriate for a formal letter. However, the use of cohesive devices is somewhat basic and repetitive. Phrases like 'To provide more details' and 'There is an aspect' are functional but mechanical. Improving the flow by using a wider variety of linking words and transition phrases would enhance the overall coherence of the response.

Lexical Resource — Band 6.0

The vocabulary used is adequate for the task, allowing you to communicate your message clearly. You use some appropriate terms like 'possessions', 'contribution', and 'satisfaction'. However, the range is somewhat limited, and some phrasing is slightly unnatural, such as 'I felt so happy with that' or 'The way he is responding to me'. To improve, try to incorporate more precise collocations and a slightly more formal tone suitable for a business letter, avoiding overly simplistic emotional descriptors.

Grammatical Range and Accuracy — Band 6.0

The letter contains a mix of simple and complex sentence structures. While the meaning is always clear, there are several grammatical errors, such as 'one of your employee' (should be 'employees') and 'The time management was not followed properly' (which is slightly awkward phrasing). Additionally, there is a tense inconsistency in the third paragraph ('The way he is responding' should be 'The way he responded'). Increasing the variety of complex sentence structures while ensuring subject-verb agreement and tense consistency will help improve your score.

See this exact question answered at other band scores — the same prompt compared across bands.

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