Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-09-05

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear Sir ,

I am writing this letter to thank you for your services which recently I got .

My name is Ashok . Last week I booked your travel truck for shifting . The truck no is L503PS and the name of the driver and his helper are Rehmat and Jack . I am so happy because they help me to move without tension. More over their polite and humble behavior help me a lot . they packed and dropped my furniture and possessions very gently ,without any damage . IN addition , they also help me to remove the packaging and place the things on their places .

I am very thankful special Jack . I want to give them some money as their reward which I am sending you through a check along with this letter . Pleas pay my regards and thanku to both of them.

With best wishes,

Ravi

AI examiner evaluation

Task Achievement / Task Response — Band 5.0

You have addressed the first two bullet points well by explaining the positive aspects of the move and praising the employees. However, you failed to address the third bullet point, which required you to mention an aspect of the service you were not happy with. This is a significant omission that prevents the letter from being fully complete. To improve, ensure you carefully read all instructions and provide a response for every required point. The tone is generally appropriate for a formal letter, though the structure is slightly compromised by the missing content.

Coherence and Cohesion — Band 6.0

The letter is logically organized, with a clear beginning and end. You use some basic cohesive devices like 'Moreover' and 'In addition' to link your ideas. However, the paragraphing is inconsistent, and the flow between sentences is sometimes mechanical. The transition between the praise for the employees and the request to send a reward is abrupt. To reach a higher band, focus on using a wider variety of linking words and ensure that each paragraph has a clear, singular focus. The overall progression of ideas is present but could be smoother.

Lexical Resource — Band 5.5

Your vocabulary is adequate for the task, allowing you to communicate your message clearly. You use some relevant terms such as 'possessions', 'furniture', and 'packaging'. However, there are some inaccuracies in word choice and collocation, such as 'booked your travel truck' (instead of 'removal van') and 'place the things on their places' (instead of 'put things in their proper places'). There are also minor spelling errors like 'Pleas' and 'thanku'. To improve, try to use more precise vocabulary related to moving services and pay closer attention to standard spelling and collocations.

Grammatical Range and Accuracy — Band 5.5

You demonstrate a mix of simple and some complex sentence structures. While the meaning is generally clear, there are frequent grammatical errors, particularly with verb tenses and subject-verb agreement, such as 'they help me' (should be 'helped') and 'their polite and humble behavior help me' (should be 'helped'). Additionally, there are issues with articles and prepositions, such as 'special Jack' (should be 'especially Jack'). To improve, focus on consistent tense usage and proofreading for basic grammatical accuracy. Increasing the variety of complex sentence structures will also help you achieve a higher score.

See this exact question answered at other band scores — the same prompt compared across bands.

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