Band 8.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 8.0 · Cambridge IELTS 20 · 2026-09-12

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 8.0)

Dear Sir,

I am writing to provide feedback on the removal service your company recently provided when I moved to my new apartment.

Overall, I was extremely impressed with the efficiency and professionalism of your team. The movers arrived promptly, carefully wrapped my furniture and packed the smaller items securely. They worked remarkably quickly without compromising on safety, and everything was delivered to my new apartment without any damage.

I would particularly like to commend one of your employees, Mr. Daniel, for his exceptional assistance. He was courteous, attentive and remarkably patient throughout the process. In particular, he took extra care when moving my antique cabinet and ensured that it was positioned exactly where I wanted it.

However, I was slightly disappointed by the delay in delivering some of the boxes. Although I was initially informed that all my belongings would arrive together, several boxes were delivered almost three hours later. Nevertheless, this was a relatively minor issue compared with the otherwise excellent service.

Thank you for your efforts, and I would certainly recommend your company to others.

Yours faithfully,

Ali Khan

AI examiner evaluation

Task Achievement / Task Response — Band 8.0

The response fully satisfies all requirements of the task. The writer successfully explains what went well on the day of the move by detailing the prompt arrival, careful wrapping, and safe delivery of furniture. Furthermore, the employee Mr. Daniel is specifically praised for his courteous manner and exceptional assistance with the antique cabinet. Finally, the student clearly mentions the negative aspect regarding the three-hour delay in delivering some boxes. The tone is appropriate for a formal complaint and feedback letter, and all bullet points are well-developed and fully addressed, achieving a top-tier score.

Coherence and Cohesion — Band 7.5

The letter is logically organised with a clear overarching progression. Each paragraph serves a distinct function: the introduction states the purpose, the second paragraph details the positive aspects, the third praises the employee, the fourth outlines the negative aspect, and the final paragraph provides a polite conclusion. Paragraphing is used appropriately, and cohesive devices such as 'Overall', 'In particular', 'However', and 'Nevertheless' are managed very well to guide the reader through the transitions smoothly without any obtrusiveness.

Lexical Resource — Band 7.5

The student demonstrates a wide and flexible lexical resource suitable for a formal feedback letter. Words and phrases like 'efficiency and professionalism', 'promptly', 'commend', 'exceptional assistance', and 'slightly disappointed' are used accurately and with good stylistic awareness. Less common vocabulary items are integrated naturally without noticeable awkwardness in collocation. Spelling and word choice are entirely accurate throughout the text, allowing for smooth and precise communication.

Grammatical Range and Accuracy — Band 8.0

The response showcases a wide range of grammatical structures, successfully blending complex and compound sentences, such as concessive clauses ('Although I was initially informed that...') and relative clauses. The vast majority of sentences are completely error-free, demonstrating a high degree of control over tense consistency, subject-verb agreement, and punctuation. The formal sign-off and salutation are also correctly formatted. The control over grammar is robust and consistent throughout the entire piece.

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