Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 20 · 2026-09-13

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir or Madam,

I hope this email finds you well. I am writing to express my satisfaction with the service that I received from your company to move my furniture and belongings to my new apartment.

On moving day, everything went smoothly. Two of your movers, Johan and Ali, packed all pieces of furniture, including my TV set, sofa, table and six chairs, and a coffee table appropriately. Then, they labelled all of the packages and carried them to their truck. When they reached my new apartment, they transport them efficiently. What impressed me most was that they carried each item to its designated space carefully within around one hour.

I would like to praise Ali, as he was not only patient but also responsible. He wrapped up all fragile items in an effectively.

What was really disappointing to me was that they did not show up on time and I waited for about 30 minutes.

Thank you for your time and consideration. I was incredibly pleased and satisfied with your service. I would highly recommend it to everyone. I would be happy if this feedback can be helpful for you.

Yours sincerely,

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The student successfully covers all the bullet points outlined in the task instructions. The letter explains what went well on the moving day, specifically mentioning how the movers packed and handled the furniture. It praises a particular employee, Ali, highlighting his patience and responsibility. Additionally, it addresses an aspect of the service that was unsatisfactory—the delay in arrival. The tone is appropriate for a formal complaint/feedback letter, and the purpose is clear from the beginning. All parts of the prompt are fully addressed with relevant, well-developed ideas, meeting the criteria for a high band score.

Coherence and Cohesion — Band 7.5

The letter is logically organised with a clear beginning, middle, and end. Each paragraph serves a distinct purpose, moving smoothly from the opening statement of purpose to the details of the move, the employee praise, the complaint, and finally the closing remarks. Cohesive devices are used effectively, such as 'On moving day', 'Then', and 'What impressed me most'. Paragraphing is sufficient and appropriate for a short letter. The progression of ideas is easy to follow, supporting a strong score in this criterion.

Lexical Resource — Band 6.0

The student uses an adequate range of vocabulary suitable for the task. Phrases like 'express my satisfaction', 'designated space', 'fragile items', and 'inappropriately' show a good grasp of functional language. However, there are minor lexical inaccuracies, such as 'transport them efficiently' (should be past tense 'transported') and 'in an effectively' (awkward phrasing; should be 'effectively'). Despite these occasional errors, the vocabulary is sufficiently flexible to convey precise meaning without impeding communication.

Grammatical Range and Accuracy — Band 6.5

The response demonstrates a good mix of simple and complex sentence structures. The student successfully incorporates subordinate clauses, such as 'What impressed me most was that they carried each item...' and 'I would like to praise Ali, as he was not only patient...'. Most sentences are grammatically accurate, but there are a few noticeable errors, including the tense slip 'they transport them efficiently' instead of 'transported', and the grammatical flaw 'in an effectively'. Punctuation is generally accurate, and these minor errors do not impede communication.

See this exact question answered at other band scores — the same prompt compared across bands.

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