Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-09-14

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir,

I hope you are doing well. I am writing to provide you with the feedback service that was provided by your company to help me move the furniture to my new apartment.

First of all, thank you so much for your great service. Everything went so smoothly and perfectly that I had nothing to worry much. Your packaging method is so safe that everything was delivered without any damage.

Everyone in your team is very kind and helpful to me, but of one your team members named Alex, helped me a lot in every situation. He was very flexible with his work and always came with a great solution. I would recommend your amazing service with others.

Everything went well except for one thing that, when it was time to load the furniture, your truck was not available at my accommodation on time. We had to wait an extra two hours. It was inconvenient for me because I had to do other things on that day.

Kind regards,

AVi

AI examiner evaluation

Task Achievement / Task Response — Band 7.0

The candidate has successfully addressed all three bullet points required by the prompt. They explained what went well by mentioning the smooth process and safe packaging, praised a specific employee named Alex who was helpful and flexible, and finally mentioned an aspect they were unhappy with, specifically the two-hour delay of the truck. The letter adopts an appropriate tone throughout, though it begins with 'Dear Sir,' while the prompt asked for 'Dear Sir or Madam,'. Overall, the task is covered well with relevant and clear ideas. The response meets all task requirements successfully, leading to a solid band score for this criterion.

Coherence and Cohesion — Band 6.5

The letter is coherent and easy to follow. Ideas are logically organised into clear paragraphs, starting with an introduction and purpose, followed by positive aspects, employee praise, the negative aspect, and a polite sign-off. Cohesive devices are used adequately, such as 'First of all' and 'Everything went well except for one thing that', though some transitions feel a bit basic. Paragraphing is used sufficiently and appropriately, ensuring the logical progression of ideas from start to finish. The overall arrangement is coherent, supporting smooth communication.

Lexical Resource — Band 6.0

The candidate demonstrates an adequate range of vocabulary for the task, successfully using terms such as 'packaging method', 'flexible', and 'inconvenient'. There are some minor awkwardness issues and word choice errors, such as 'feedback service that was provided' instead of simply 'feedback on the service', and 'recommend your amazing service with others' instead of 'to others'. However, these vocabulary and collocation slips do not impede communication. The writer makes a good attempt at incorporating descriptive phrases, placing the lexical range comfortably within the band 6 bracket.

Grammatical Range and Accuracy — Band 6.0

The student uses a mix of simple and complex sentence forms, such as 'Everything went so smoothly and perfectly that I had nothing to worry much.' There are some minor grammatical errors and awkward phrasing, including 'worry much' instead of 'worry about', and the tense slip in 'Everyone in your team is very kind' (should be past tense since the move happened in the past). Punctuation and sentence structures are generally controlled well enough that meaning is never obscured. The majority of sentences are understandable, reflecting a solid band 6 performance for grammar.

See this exact question answered at other band scores — the same prompt compared across bands.

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