Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-09-15

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear Sir or Madam,

I am writing regarding feedback about the service you provide.

I used your company to move my furniture and possessions to your new apartment. Firstly, I want am very inspired with their puncualty because they came on time as well as they cover everything perfectly before moving, which is really helpful to keep safe my things. Moreover, when we reached at new place firstly they check they the apartment then move things one by one and put on place which saves time and everything going well.

I want to tell about one of your employee Rajandeep who is really polite and helpful, he also helped me to packed some of my things, which are still unpacked on the moving day. Apart from this, he make plan how load everything in the truck, so that it's easily remove on new place. He is very inteligent.

Unfortunatly, there was a showcase which I really chrish but it's broken by one of your employee, they need to be more carefull.

Yours faithfully,

Rupinder Kaur.

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The candidate has successfully covered all bullet points required by the prompt. They explained what went well on the moving day, specifically mentioning punctuality and the careful wrapping of furniture. They also praised a helpful employee named Rajandeep and mentioned an aspect of the service they were unhappy with, which was a broken showcase. Although there are some logical lapses, such as mentioning moving to 'your new apartment' in the second paragraph rather than their own, the communicative purpose of the letter is clearly achieved. The tone is mostly appropriate for a formal complaint and feedback letter. Therefore, this performance aligns well with the Band 6 descriptors.

Coherence and Cohesion — Band 6.0

The letter is divided into appropriate paragraphs, each tackling a different aspect of the prompt. Cohesive devices are used to connect ideas, such as 'Firstly', 'Moreover', and 'Apart from this', although some transitions feel a bit mechanical or repetitive. The logical progression is generally clear, guiding the reader from the positive aspects to the employee praise, and finally to the complaint. However, referencing is sometimes unclear, as seen in phrases like 'move your furniture... to your new apartment' where the pronoun use causes confusion. Overall arrangement is coherent, earning a Band 6 score.

Lexical Resource — Band 5.0

The vocabulary used is adequate for the task, with attempts at less common items such as 'puncualty' (misspelled), 'inspired' (used incorrectly for 'impressed'), and 'inteligent' (misspelled). There are several noticeable word-choice and spelling errors, such as 'chrish' instead of 'cherish' and 'Unfortunatly'. Despite these errors, the meaning is generally communicated without severe strain on the reader. The lexical range is limited but minimally adequate, fitting comfortably within the Band 5 descriptors.

Grammatical Range and Accuracy — Band 5.0

The student attempts a mix of simple and complex sentence forms, such as relative clauses ('which are still unpacked') and conditional-like structures. However, grammatical accuracy is weak. There are frequent errors in tense consistency and verb forms, such as 'I want am very inspired', 'when we reached at new place firstly they check they the apartment', and 'he make plan how load everything'. Punctuation is also problematic, leading to run-on sentences and comma splices. These frequent errors cause some difficulty for the reader, matching the Band 5 criteria.

See this exact question answered at other band scores — the same prompt compared across bands.

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