Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-09-17

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir,

Subject: Providing feedback on the service received for moving furniture to a new apartment.

Hope this letter finds you well!

I am writing to provide the feedback requested after the service. Since the company sent more people than needed to move the heavy furniture, I really appreciated it. This is because the furniture belonged to my grandmother and is close to my heart. Although the apartment is on the 18th floor, the employees handled it completely and did not let it get scratched on any side.

While both employees did unimaginable work, I am particularly thankful to Mr. John. Due to his excellence, I did not have to guide them in setting up the furniture in the designated area.

I would definitely call him in the future if needed, as well as recommend him to others.

Though all the service was great, the van they used to carry my furniture was quite small, as they had to go back and forth twice to transport all of my belongings.

Yours faithfully,

Manish

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

The response effectively covers all bullet points required by the task prompt. You successfully explained what went well, mentioning that the company sent extra staff and handled the sentimental furniture carefully on the 18th floor. You praised an employee, Mr. John, noting how his excellence meant you did not need to guide them. Additionally, you clearly highlighted the negative aspect of the service, pointing out that the van used was too small, requiring multiple trips. The tone is appropriate for a formal complaint/feedback letter to a company, fulfilling all communicative purposes successfully.

Coherence and Cohesion — Band 6.5

The letter is generally coherent and easy to follow. Ideas are logically sequenced, moving smoothly from an introduction to the positive aspects, the employee praise, and finally the negative aspect regarding the van. Paragraphing is used appropriately to separate distinct ideas, and cohesive devices are employed well, such as 'Although the apartment is on the 18th floor' and 'While both employees did unimaginable work'. Referencing is clear throughout, and the opening and closing salutations adhere to standard letter-writing conventions.

Lexical Resource — Band 6.0

You demonstrate an adequate to sufficient range of vocabulary for the task, attempting less common items such as 'sentimental', 'designated area', and 'transport all of my belongings'. However, there are a few slightly unnatural word choices, such as saying the employees did 'unimaginable work' when you likely meant 'incredible' or 'exceptional' work, and 'completely' instead of 'carefully'. Despite these minor lexical inaccuracies, the meaning is always clear and communication is never impeded.

Grammatical Range and Accuracy — Band 6.5

The response features a good mix of simple and complex sentence structures, including conditional or concessive clauses like 'Although the apartment is on the 18th floor, the employees handled it completely'. Grammar and punctuation are generally well controlled, and the majority of sentences are accurate. There are only very minor awkward phrasings, such as 'Since the company sent more people than needed to move the heavy furniture, I really appreciated it', where the clause placement could be smoother, but these do not hinder understanding.

See this exact question answered at other band scores — the same prompt compared across bands.

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