Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 20 · 2026-09-19

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

I am writing to provide feedback for service I recently received from "Easy Movers Pvt Limited"

To begin with, I had my moving on last week which was done by the company. It was really impressive. Since none of the goods were damaged. Every furniture and belongings moved very carefully. The four employees handled in a professional manner. The next thing was my previous apartment had a limited space. Initially I was concerned about handling the goods. Fortunately, they were able to manage the space.

Furthermore, John helped specially to manage some hard situations. As an example there was a heavy sofa which had to move through the staircase. He gave clear directions to his team. Not only giving instructions but also helped a lot. I think he needs to be appreciated for his professional work.

Finally, the only drawback was the delay happened due to the moving truck's technical fault. It took 3 hours to fix which led to delay everything 3 hours back. In my opinion the vehicle was too old and had not received repairs recently.

I hope you will take this feedback into consideration. Thank you for your time, and I look forward to seeing positive changes in the future.

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

The response covers all three bullet points required by the prompt effectively. The student explains what went well during the move, such as the careful handling of furniture and efficient space management in the previous apartment. They successfully praise a specific employee, John, noting his leadership and active help with the heavy sofa. Finally, they mention the negative aspect regarding the mechanical fault of the old truck and the resulting three-hour delay. The tone is appropriate for a formal complaint/feedback letter. Although some details are slightly straightforward, all parts of the task are addressed clearly, satisfying the criteria for a Band 6.5 to 7.0 range. We award a band 6.5 as some points are briefly developed.

Coherence and Cohesion — Band 6.0

The letter is structured with appropriate paragraphing, including an opening salutation and logical separation of ideas from positive aspects to the employee praise and finally the drawback. Cohesive devices are used, such as 'To begin with', 'Furthermore', and 'Finally'. However, some transitions and referencing feel a bit mechanical or slightly awkward, such as 'The next thing was my previous apartment'. Paragraphing is sufficient, and the overall progression is clear and easy to follow, making this a solid Band 6.0 performance.

Lexical Resource — Band 6.0

The vocabulary is adequate for the task, with attempts at less common phrasing such as 'professional manner', 'drawback', and 'technical fault'. There are some word choice and collocation inaccuracies, for instance, 'I had my moving on last week' instead of 'I moved house last week', and 'led to delay everything 3 hours back'. However, these errors do not impede communication, and the intended meaning is consistently clear, corresponding well to a Band 6.0.

Grammatical Range and Accuracy — Band 6.0

The student uses a mix of simple and complex sentence forms, such as conditional or relative clauses ('which had to move through the staircase', 'Since none of the goods were damaged'). There are several noticeable grammatical errors, including missing prepositions or incorrect verb forms ('Every furniture and belongings moved very carefully', 'John helped specially to manage some hard situations', and 'the delay happened due to the moving truck's technical fault'). Despite these errors, they rarely impede communication, allowing the writer to secure a Band 6.0.

See this exact question answered at other band scores — the same prompt compared across bands.

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