Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 20 · 2026-09-20

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

I am writing to express my great satisfaction wih your service I received last week. I am thrilled to share my feedback that the team that was appointed to moving my furniture and other belonging was not only punctual but also polite and co-operative. Staff was efficient who knew their responsibility quie well and was gentle with my things, throughout the process.

I would like to give shoutout to a particular employee Ramesh, who leaded the operational team that day. I appreciated the efforts that he took in the moving as well as the special mention about how he instructed his fellow teammates that some one the furniture pieces are fragile. As a result, he, himself showed how to pack them.

Since my new apartment is on the first floor, it was quite difficult to lift and unload my personal items with gentle care. Your copany workers was not happy with that. Although they were cheerful in nature, they couldn't hide their anger and felt frustrated. Even though their behaviour didn't hurt me personally, the shouted on each other while working.

I will definately recommend the service to my friends.

Yors faihfully,

Jamshed Khan

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

The response successfully covers all the bullet points required by the prompt. You explain what went well on the day by highlighting the punctuality and politeness of the team, praise a specific employee named Ramesh for his leadership and care, and mention an aspect of the service you were unhappy with, specifically the workers feeling frustrated about the first-floor apartment and shouting at each other. The tone is appropriate for a formal letter to a company, although the register fluctuates slightly. All required content areas are fully addressed.

Coherence and Cohesion — Band 6.0

The letter is organised into clear paragraphs that separate the different parts of the prompt, including an introduction, positive aspects, the employee praise, the negative aspect, and a concluding remark. Cohesive devices are generally used effectively, such as 'Since my new apartment' and 'Although they were cheerful', guiding the reader through the text. However, paragraphing could be slightly better structured, as the discussion of the negative experience blends some contradictory statements about their cheerful nature versus their frustration.

Lexical Resource — Band 6.0

You demonstrate an adequate range of vocabulary for the task, successfully using terms like 'punctual', 'co-operative', 'efficient', and 'fragile'. However, there are noticeable word choice and spelling errors, such as writing 'wih' instead of 'with', 'moving' instead of 'move', 'quie' instead of 'quite', 'copany' instead of 'company', and 'faihfully' instead of 'faithfully'. These errors indicate a Band 6 level where vocabulary is functional but contains slips that slightly detract from precision.

Grammatical Range and Accuracy — Band 6.0

There is a mix of simple and complex sentence structures used throughout the response, such as 'Although they were cheerful in nature, they couldn't hide their anger'. However, grammatical errors are frequent enough to affect fluency, including tense and verb form issues like 'Ramesh, who leaded' (led), 'that some one the furniture pieces are' (some of the furniture pieces were), and 'the shouted on each other' (they shouted at each other). Punctuation and article errors also occur, placing this response firmly in the Band 6 category.

See this exact question answered at other band scores — the same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.