Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 20 · 2026-09-25

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.0)

Dear Sir or Madam,

I am writing to provide a feedback on the removal company. I recently used the service for shifting of furniture and items to new apartment.

The employees of your organisation are very friendly. They have arrived on time to the old house along with all the required cardboards and neccessary items for packing. they handled all the valuable items and expensive furniture with care and shifted them with out any damage.

Mainly the management is respectable and the manager also took the responsibility for each things in person.He was very puntual and sorted all the things with out any delay.

The traveling package and

The one thing I am disappointed with one of the painting frame glass was broken in the travelling which was gifted by my friend.

I am

AI examiner evaluation

Task Achievement / Task Response: Band 5.0

The response covers all three bullet points required in the prompt: explaining what went well, praising an employee (the manager), and mentioning an unhappy aspect (the broken glass of a picture frame). However, the letter is unfinished and ends abruptly with incomplete sentences such as "The traveling package and" and "I am ". Furthermore, the Length Check confirms that the text contains 134 words, falling short of the mandatory 150-word minimum. Because the task is incomplete and under-length, it falls into Band 5 for Task Achievement.

Coherence and Cohesion: Band 5.0

The letter attempts a conventional layout starting with an appropriate salutation, and ideas are generally grouped into logical paragraphs covering separate aspects of the experience. However, overall progression is severely disrupted by the abrupt ending of the text and missing conclusions. Cohesive devices are minimal, and referencing is sometimes unclear, such as the dangling phrase "The traveling package and". Paragraphing is visible, but the lack of completion prevents a smooth overall flow. This performance aligns with Band 5 descriptors.

Lexical Resource: Band 5.0

The student demonstrates a basic vocabulary range suitable for everyday communication, utilizing words like "friendly", "valuable items", "expensive furniture", and "respectable". There are some noticeable spelling and word choice errors, including "a feedback" instead of "feedback", "shifting of furniture" instead of the more natural "moving furniture", and spelling errors like "neccessary" and "puntual". Because the vocabulary is limited and includes errors that occasionally detract from precision, the lexical resource is rated at Band 5.

Grammatical Range and Accuracy: Band 5.0

The writer attempts a mix of simple and complex sentence structures, such as "They have arrived on time to the old house along with all the required cardboards and neccessary items for packing." However, control over grammar is inconsistent, featuring errors such as incorrect tense usage ("They have arrived" instead of "They arrived"), missing articles, and preposition errors ("on the day you moved house" handled awkwardly). Crucially, the response features incomplete sentences at the end due to the text cutting off. This demonstrates frequent errors and warrants a Band 5 score.

See this exact question answered at other band scores. The same prompt compared across bands.

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