Band 5.0 IELTS Writing Task 1 Model Answer
Overall Band Score: 5.0 · Cambridge IELTS 20 · 2026-09-25
IELTS Writing Task 1 question
You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.
Write a letter to the removal company. In your letter
explain what went well on the day you moved house
praise an employee who was particularly helpful
mention an aspect of the service that you were not happy with
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Student answer (Band 5.0)
Dear Sir or Madam,
I am Prabhjot singh writing a letter to moving company for giving my feedback that I used service couple of days back.
Firstly, we used your service starting of this month.It went very positive and smooth that day. My every single personal things are being moved safely that day on time.Your moving trucks are well and It have very spacious for carry large amount of weight.
I would also like to appreciate your workers. they were very helpful and experienced. I always concerced for safety they followed properly safety rules and made work easy for themselves.Also they completed the work the time mentioned that i wanted to complete it.
Other side, there are one issue that i really want to mention that yout lifting machine it was not working properly. You just need to fix or replace the machine that will be easy for workers in the future.
Yours sincerely,
Prabhjot Singh
AI examiner evaluation
| Criterion | Band |
|---|---|
| Task Achievement / Task Response | 5.5 |
| Coherence and Cohesion | 5.0 |
| Lexical Resource | 5.0 |
| Grammatical Range and Accuracy | 5.0 |
| Overall | 5.0 |
Task Achievement / Task Response: Band 5.5
The response covers all parts of the bullet points required by the prompt. You successfully explained what went well by mentioning that the move went smoothly and on time, praised an employee or the workers as being experienced and helpful, and pointed out an issue with the lifting machine not working properly. However, the development of these ideas is quite limited and simple, and the opening salutation and self-introduction ('I am Prabhjot singh writing a letter...') are somewhat unnatural for a formal complaint or feedback letter. Overall, the task is adequately addressed, placing it at Band 5.5.
Coherence and Cohesion: Band 5.0
The letter is organised into distinct paragraphs for each part of the prompt, showing some basic structure. However, the progression of ideas is sometimes disjointed due to abrupt transitions and missing or awkward cohesive devices, such as starting a paragraph with 'Other side, there are one issue'. Referencing is also occasionally unclear or mechanical (e.g., repeating 'that day' multiple times in the second paragraph). Paragraphing is present, but overall the flow lacks smoothness and logical connection. This aligns with the Band 5.0 descriptors.
Lexical Resource: Band 5.0
The vocabulary used is basic and repetitive, with several word choice and collocation errors (e.g., 'moving company for giving my feedback', 'My every single personal things are being moved', 'Your moving trucks are well and It have very spacious'). You attempt some less common vocabulary such as 'spacious' and 'experienced', but frequent errors in word formation and phrasing restrict the range and occasionally cause slight strain for the reader. This performance fits the Band 5.0 criteria.
Grammatical Range and Accuracy: Band 5.0
The text displays a very limited range of sentence structures, mostly relying on simple sentences with occasional basic attempts at complex forms. There are frequent grammatical errors throughout the letter, including missing articles ('starting of this month', 'on the time'), subject-verb agreement errors ('Your moving trucks are well and It have'), tense inconsistencies ('are being moved'), and punctuation errors. These frequent errors can cause some difficulty for the reader, which corresponds to a Band 5.0 score.
See this exact question answered at other band scores. The same prompt compared across bands.
Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.