Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 20 · 2026-09-27

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir,

I am writing this letter to share my sincere feedback about the service that I used from your company while moving my apartment furniture and belongings to new location.

I really want to appreciate yours workers that help it out from packing to moving and unloading, it went so smoothly and nicely that me or my family ever thought of. They had packed and handled every items so cautiously like they are moving there own items.

Furthermore, Mr.Green had manage and perfectly re-arrange everything in my new apartment which has certainly reduced my a lot of time and efforts due to which I was able to join my work very next day. Please consider this appreciation note specifically for him.

Somehow, I believe that there are one or two things that your company need to focus on to improve customer base and positive response is First, increase your deliver locations and second is timely delivery. Perhaps, everything else is well organized to flourish your business in this competitive market.

Hope you consider the feedback response in positive way.

Yours sincerely,

Rahul Singh

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

The response successfully covers all bullet points of the prompt. The writer explains what went well during the move, praises an employee named Mr. Green who was particularly helpful in re-arranging items, and mentions aspects of the service that were unsatisfactory, such as delivery locations and timely delivery. The tone is appropriate for a formal letter to a company, although the salutation uses 'Dear Sir,' while the prompt asks to begin with 'Dear Sir or Madam,'. Overall, the task is addressed adequately, and all necessary information is present and clearly identifiable.

Coherence and Cohesion: Band 6.0

The letter follows a logical paragraph structure, moving from an introduction to the positive aspects, the employee praise, the negative feedback, and a polite sign-off. Cohesive devices such as 'Furthermore' and 'First' are used to connect ideas, though some transitions feel a bit mechanical or unnatural, such as 'Somehow, I believe'. Paragraphing is used appropriately to separate distinct points of the feedback. While referencing is generally clear, the progression between sentences could occasionally be smoother to achieve a higher band score.

Lexical Resource: Band 5.5

The student uses an adequate range of vocabulary suitable for a customer feedback letter, including phrases like 'sincere feedback', 'competent market', and 'well organized'. However, there are notable word choice and collocation errors, such as 'help it out from packing to moving' instead of 'helped us from packing to moving', and 'deliver locations' instead of 'delivery locations'. Less common lexical items are attempted, but inaccuracies in form and collocation prevent the vocabulary score from reaching higher levels.

Grammatical Range and Accuracy: Band 5.5

The student demonstrates a mix of simple and complex sentence forms, such as relative clauses ('service that I used') and conditional or comparative structures ('as me or my family ever thought of'). However, there are frequent grammatical errors throughout the text, including subject-verb agreement issues ('every items' instead of 'every item'), incorrect pronouns ('there own items' instead of 'their own items'), and tense errors ('has certainly reduced my a lot of time'). These errors occasionally cause slight strain for the reader, placing the grammar firmly in the Band 5.5 to 6.0 range.

See this exact question answered at other band scores. The same prompt compared across bands.

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