Band 5.0 IELTS Writing Task 1 Model Answer
Overall Band Score: 5.0 · Cambridge IELTS 20 · 2026-09-28
IELTS Writing Task 1 question
You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.
Write a letter to the removal company. In your letter
explain what went well on the day you moved house
praise an employee who was particularly helpful
mention an aspect of the service that you were not happy with
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Student answer (Band 5.0)
Hi sir today i am writing about your moving company that i used recently for my house moving to another apartment.
Firstly i want to write about why i used this moving company where from i got the number.
I know about this company from one my best friend because i need to move stuff and i was worried then i call my friend he said that he knew some companies but he specially point out this company
Secondly , workere are very good and responsible and very punctual.Even they come early in the morning the starting time 8 but they came half an hour early.
Specially there was a one employ whose name is john was quite very humble and hardworking person. He wrap all glass things in a very good way and place them in the truck gently.
The reason for the Five star this compamy was very affordable and the did wok on time and with responsibilty
AI examiner evaluation
| Criterion | Band |
|---|---|
| Task Achievement / Task Response | 5.0 |
| Coherence and Cohesion | 5.0 |
| Lexical Resource | 5.0 |
| Grammatical Range and Accuracy | 5.0 |
| Overall | 5.0 |
Task Achievement / Task Response: Band 5.0
The candidate attempts to cover the required points in the letter, although the execution is uneven. The letter mentions what went well on the moving day, specifically noting that the workers were punctual and responsibility was taken. Additionally, an employee named John is praised for his careful handling of glass items. An aspect of the service that was not entirely satisfactory is implied through a discussion of affordability and timeliness, but the negative aspect is weak and poorly articulated. The opening salutation used is 'Hi sir', which deviates from the requested 'Dear Sir or Madam', and the tone is overly informal for a business feedback letter. Overall, the task is only partially addressed, leading to a score of 5.0.
Coherence and Cohesion: Band 5.0
The letter lacks a clear paragraph structure and logical progression, jumping abruptly between ideas without adequate cohesive devices. The response begins with a lengthy introduction explaining how the company was found, which is unnecessary for the prompt requirements. Cohesive devices are minimal and sometimes inaccurate, such as using 'Firstly' and 'Secondly' in a disjointed manner. Referencing is also weak, with pronouns like 'they' and 'he' creating ambiguity in places. Furthermore, the abrupt ending without a proper sign-off disrupts the overall organization of the letter, leading to a coherence score of 5.0.
Lexical Resource: Band 5.0
The vocabulary used is basic and repetitive, representing a limited range adequate only for familiar tasks. Words like 'good', 'nice', and 'stuff' are relied upon heavily. There are several noticeable word choice errors and typos, such as 'workere' instead of workers, 'employ' instead of employee, and 'compamy' instead of company. While these errors do not completely prevent the reader from understanding the main message, they cause noticeable strain and reveal a lack of precision in style and collocation, placing the lexical resource in the band 5.0 category.
Grammatical Range and Accuracy: Band 5.0
The response features a very limited range of grammatical structures, relying heavily on simple sentences joined by coordinating conjunctions like 'and' and 'because'. There are frequent grammatical errors throughout the text, including missing articles, incorrect verb tenses, and problems with subject-verb agreement, as seen in 'the starting time 8 but they came half an hour early' and 'the did wok on time'. Complex structures are attempted with poor accuracy, and punctuation is largely neglected, with run-on sentences and missing capitalization. These frequent errors impede smooth reading and warrant a band score of 5.0.
See this exact question answered at other band scores. The same prompt compared across bands.
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