Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 20 · 2026-09-29

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir,

I am writing this letter to appreciate the service which is provided by your organization during the time of moving to my new apartment.

Basically, everything went so well starting from packaging to loading in a new place. Movers help me in packing the stuff very carefully and with protection.

There was a young boy who really help me a lot. He even taught me the new ways to pack stuff and also give me ideas how to tie expensive items without damaging them.

There is one thing which looks negative to me that was the rudeness of driver. As he was in rush , he did not listen to me and drop one box on the floor. He even did not apology and nor pick the box instead he starts blaming other person which I think was totally wrong.

Hope you like my feedback and will contact you again if needed.

Yours sincerely ,

Parneet

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

The candidate has successfully addressed all three bullet points required in the task instructions. The letter explains what went well on the day of the move, noting that packaging and loading were handled carefully. It praises an employee who taught the writer new packing techniques and helped with expensive items. Furthermore, it clearly mentions an unsatisfactory aspect of the service, specifically the driver's rudeness and a dropped box. The tone is appropriate for a formal complaint/feedback letter, although the opening salutation 'Dear Sir' does not match the prompt instruction 'Dear Sir or Madam,'. Overall, the ideas are sufficiently developed to meet the requirements of the task, earning a solid band score.

Coherence and Cohesion: Band 6.0

The letter exhibits a coherent overall arrangement with a clear logical progression from general appreciation to positive highlights, then to the negative incident, and finally a closing remark. Paragraphing is used reasonably to separate different aspects of the feedback. However, cohesive devices are at times basic or slightly mechanical (e.g., 'Basically', 'There is one thing'). Referencing is mostly clear, though paragraph transitions could be smoother. The structure is sufficient for the task and easy to follow, making this performance fit comfortably into the band six criteria.

Lexical Resource: Band 5.5

The student uses an adequate range of vocabulary for the task, successfully communicating everyday ideas related to moving house, such as 'packaging', 'loading', 'expensive items', and 'rudeness'. There are some noticeable lexical and collocational inaccuracies, such as 'appreciate the service which is provided' (instead of 'express my appreciation for'), 'Movers help me' (grammatical error affecting word form), and 'did not apology' (instead of 'apologise'). While the vocabulary allows the message to come across clearly, the limitations and errors prevent it from reaching a higher band level.

Grammatical Range and Accuracy: Band 5.5

The writer attempts a mix of simple and complex sentence forms, though simple structures dominate. There are several grammatical errors throughout the text, such as 'service which is provided' (tense consistency), 'Movers help me' (tense/agreement), 'give me ideas how to' (missing preposition), 'As he was in rush' (article omission: 'in a rush'), 'did not apology' (verb/noun confusion), and 'nor pick the box instead he starts' (parallelism and tense shift). Despite these frequent errors, communication is rarely impeded, and the meaning of the letter remains understandable throughout.

See this exact question answered at other band scores. The same prompt compared across bands.

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