Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-09-30

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear Sir,

When i start moving funiture mover was very helpful to me they take care things very carefully showpiece,crockery they wrap with bubble wrap. and they pack all furniture with hard plastic material so the furniture will not dusty in between travelling also the have like 5 cars so all furniture will move together at a same time rather than 2 days. the employes are also very helpful when i move my furniture from second floor to ground floor they watch carefully the sofa will not touch or scratch on the wall .things which i don't like about them all worker are smoker and i don't like smoking person due to that i'm giving you 4 star instead of five star. I hope you will take my suggestion on serious not and hire new person without any bad habbit and try to open franchise it will enhance your bussiness in next level.

Thank you,

ved

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

The student has successfully addressed all three bullet points required in the task instructions. They explained what went well, specifically mentioning the careful wrapping of fragile items and the efficient use of vehicles. They praised a helpful employee who watched carefully to prevent wall scratches when moving furniture from the second floor. Furthermore, they mentioned an aspect of the service they were unhappy with, which was the workers smoking. The tone is appropriate for a customer feedback letter, and the ideas are relevant, though some parts are slightly basic and lack full extension. The response satisfies the requirements of the prompt and covers all necessary elements adequately, aligning well with Band 6 criteria.

Coherence and Cohesion: Band 5.0

The letter lacks proper paragraphing, as it is written in one continuous block of text after the salutation. Cohesive devices are minimal and sometimes repetitive or misused, such as 'when i start moving' and 'also the have'. There is a lack of cohesive links to guide the reader smoothly from one idea to the next. While the overall arrangement of ideas follows a logical sequence—starting with the positive aspects, moving to the specific employee, and ending with the negative aspect and suggestions—the structural flaws and absence of paragraph breaks pull this criterion down to a Band 5.

Lexical Resource: Band 5.0

The vocabulary used is fairly basic and repetitive, with frequent spelling and word-choice errors, such as 'funiture' instead of furniture, 'bussiness' instead of business, and 'not' instead of note. The student attempts some less common vocabulary, such as 'enhancement' or 'franchise', but these attempts are marred by inaccurate spelling and collocation. Words like 'stuff' or basic descriptive terms are often missing in favor of fragmented phrasal expressions. However, the vocabulary is minimally adequate to convey the intended message to the reader without causing complete breakdown in communication, fitting the Band 5 descriptor.

Grammatical Range and Accuracy: Band 5.0

The response features a very limited range of grammatical structures, relying heavily on simple sentences joined by coordinating conjunctions or run-on clauses linked by commas, such as 'they take care things very carefully showpiece,crockery they wrap with bubble wrap.' There are frequent grammatical errors, including missing articles, subject-verb agreement issues ('worker are smoker'), and tense inconsistencies. Punctuation is largely neglected, with missing capitalisation and comma splices throughout the text. These frequent errors cause some difficulty for the reader and reflect the characteristics of a Band 5 performance.

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