Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 20 · 2026-10-08

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

I am writing to give you feedback on your services that I got on september 22nd.

On that day, I had to move my goods to new apartment and I earlier decided to do these shift by myself. But due to some urgency in office, I had to call you in the morning. To start with thank you for providing me help at very short notice, your response was quite fast and within 1 hour, your staff was at my doors for help.

One of the employee Jasvir, did a great job as he is a very hardwork as well did all things as a family member. One thing that

At the same time, I feel disappointed on your transport's bad condition. During the way, truck stopped on the main road and then we had to call to mechanic and he told us this was a problem from long time and this phase also wasted our time about 2-3 hours. I would really appreciate it if you would be repair your truck or buy a new one.

I I trust this issue wiil be resolved at your earlier convenience.

Your faithfully,

Karamveer Kaur

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three requested points: the quick response and arrival of the staff, Jasvir’s help, and the truck breakdown. The complaint is especially clear, with the delay explained and a practical request for repair or replacement. The opening and closing also suit a formal letter. The praise for Jasvir is relevant, but it is not fully developed: “did all things as a family member” does not explain what he specifically did, and the sentence is left unfinished at “One thing that”. This means the main points are covered, but their development is uneven. To strengthen the letter, complete that thought and give one concrete example of Jasvir’s helpful actions.

Coherence and Cohesion: Band 6.0

The letter has a generally understandable sequence: it introduces the feedback, describes the short-notice booking, praises an employee, and then raises a problem. Paragraphing helps distinguish the positive and negative aspects, and phrases such as “To start with” and “At the same time” guide the reader. However, the transition into the praise is disrupted by the incomplete sentence “One thing that”, while “I I trust this issue…” repeats the subject and weakens the closing. The move from the employee’s praise to the complaint could also be made more deliberate. Complete the unfinished sentence, remove the duplicated “I”, and use clear paragraph breaks to make each requested point easy to follow.

Lexical Resource: Band 5.5

You use enough vocabulary to communicate the main events and evaluation, including “short notice”, “disappointed”, and “resolved”. There are also attempts at more specific language, such as “transport’s bad condition”, but several choices are unnatural or imprecise and make the letter less fluent. For example, “goods” is less suitable than “belongings” for household possessions, and “hardwork” does not naturally describe an employee. Spelling and word-form slips such as “wiil” and “hardwork” also affect accuracy. Aim for natural collocations and precise service-related vocabulary, while keeping the tone formal. The meaning is generally recoverable, but more accurate phrasing would make your feedback clearer and more professional.

Grammatical Range and Accuracy: Band 5.0

You attempt both simple and more complex sentences, including the explanation beginning “But due to some urgency in office…” and the conditional request, “I would really appreciate it if…”. However, control is inconsistent, and some errors make parts of the letter difficult to read. Examples include “I I trust”, the unfinished construction “One thing that”, and “it if you would be repair your truck”, where the verb pattern is faulty. There are also problems with articles and sentence construction in “move my goods to new apartment” and “your staff was at my doors”. Review verb patterns after “would”, article use, and sentence boundaries. Proofreading for repeated words and incomplete clauses would improve accuracy.

See this exact question answered at other band scores. The same prompt compared across bands.

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