Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 20 · 2026-10-09

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir / Madam,

I am writing to thank your employees for helping with moving my furniture and possessions to my new apartment. It only took 1 hour to pack all my furniture, 30 minutes for transport and 2 hours to replace at my new apartment. It was such a relief for me to think that it only took one day to move all my stuff.

I am specially thankful for Thilan for his exceptional care with all my belongings. All the staff were very friendly and very keen to answer all my questions and needs.

I have to mention that one perticular aspect that I am not happy with. It was the vehicle that used to transport my furniture. They were driving at a very high speed which I felt very dangerous and uncomfortable.

Other than that, I am very happy with your efficient service, friendly staff and I will recommend anyone to get their service for your next movement.

Thank you for your exceptional service!

Warm regards,

Sumitha

AI examiner evaluation

Task Achievement / Task Response: Band 7.5

The letter fulfils all three requirements: it describes the move’s efficiency, praises Thilan’s care, and identifies unsafe driving as the problem. The positive and negative feedback are clear, and the closing recommendation gives the letter a suitable overall purpose. The praise is supported by details such as the staff being friendly and responsive, while the complaint explains how the driving made you feel. To make the ideas more fully developed, clarify what happened as a result of the high speed—for example, whether you feared damage to your possessions—and specify what you would like the company to do differently. This would make the feedback more precise while retaining its polite tone.

Coherence and Cohesion: Band 7.0

The letter has a clear progression from general thanks, to praise for an employee, to a complaint and a positive closing. Separate paragraphs help the reader distinguish these points, and transitions such as “Other than that” make the shift back to positive feedback easy to follow. The sequence of timings also gives the account a concrete detail. Some links between ideas could be smoother: the opening moves abruptly from thanking the staff to listing durations, and “I have to mention that” leads into an incomplete construction. Use a more direct transition, such as “One concern, however, was…” and connect the timings to why the service was efficient.

Lexical Resource: Band 6.0

You use an adequate range to communicate the experience, including positive expressions such as “exceptional care,” “efficient service,” and “friendly staff,” alongside language describing the concern. Meaning remains clear throughout. However, some word choices and collocations are inaccurate or informal for a feedback letter: “replace at my new apartment” does not express placing the furniture, “stuff” is casual, and “next movement” is not the natural term for a house move. There are also spelling errors in “specially” and “perticular.” Aim for more precise, natural phrases such as “unload and arrange,” “belongings,” and “future move,” and check spelling before submitting.

Grammatical Range and Accuracy: Band 6.5

The letter uses a mix of simple sentences and more developed structures, and most of the message is easy to understand. The sentence beginning “It was such a relief…” shows an attempt to explain your reaction, while the complaint includes a clear cause-and-effect relationship. Some grammatical errors remain. “I am specially thankful for Thilan” needs a different construction, and “I have to mention that one particular aspect that I am not happy with” is not a complete sentence because the clause lacks a main verb. In “the vehicle that used to transport,” the relative clause also needs a subject, such as “was used.” Revising these patterns would improve accuracy while preserving your clear meaning.

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