Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 20 · 2026-10-10

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.0)

Dear Sir or Madam,

I hope you are doing well,I am writing this letter for thanks to help you move my furniture and possessions to my new apartment.I am really thanked for the removel company whose send me a very avtive employee which particularly helpful on the main time.I really appreciate for your employee. But onthe otherhand ,I am very disappointed for your service . This is because when I trying to call but no responding. I am waiting for your contect. Aftersome time when some one contect me and ask about my problem , then he send me a very responsible and fully energatic person who really helped me to move my furniture and possessions very carefully . All work has been done on time , that is why i am happy for your employee .So i again really thanked for your company boy. In the future if i need any kind of help , I prefer to contect with your company employee.

Kinds regard,

zahida

AI examiner evaluation

Task Achievement / Task Response: Band 5.5

You address the main points by describing the helpful mover, saying the work was careful and on time, and mentioning difficulty getting a response when you first called. The praise is clear, especially in “really helped me to move my furniture and possessions very carefully.” However, the account of what went well is mostly general, and the complaint is not fully explained: it is unclear what problem you called about or how the delayed response affected the move. The letter also shifts between thanking the company and expressing disappointment without clearly distinguishing the employee’s good work from the company’s earlier service problem. Add specific details and make this contrast clearer to address the task more fully.

Coherence and Cohesion: Band 4.0

The reader can identify the broad sequence: you introduce the feedback, describe the initial difficulty contacting the company, and then praise the employee who arrived. However, ideas are crowded into one paragraph and the progression is difficult to follow. For example, “I am really thanked” is followed immediately by “But onthe otherhand” and then the explanation of the unanswered call; the timeline becomes clearer only later with “Aftersom[e] time.” Several links, including “that is why” and “So,” are repetitive or do not clearly show the relationship between ideas. Use separate paragraphs for the complaint and the praise, and order events chronologically with clear transitions and accurate pronoun references.

Lexical Resource: Band 4.5

You use some relevant vocabulary for the situation, including “furniture and possessions,” “employee,” “carefully,” and “on time,” so the main message is generally understandable. However, the range is limited and several inaccurate word choices or spellings make the letter less clear and natural. Examples include “removel,” “avtive,” “contect,” and “fully energatic”; “company boy” is also unsuitable for a formal feedback letter. Phrases such as “I am really thanked” and “I am happy for your employee” do not express your meaning naturally. Choose precise, conventional expressions for appreciation and complaints, and check spelling and collocations before submitting.

Grammatical Range and Accuracy: Band 5.0

You attempt to connect ideas in longer sentences, for example with “This is because” and “when,” but the range of sentence structures is limited and these attempts are often inaccurate. In “when I trying to call but no responding,” the verb forms and sentence structure are incomplete; “when some one contect me and ask … then he send me” also lacks consistent tense marking. There are further problems with articles, prepositions, and sentence boundaries, as in “writing this letter for thanks to help you” and the run-on opening sentence. Use past simple consistently to recount the move, and practise complete clauses with a clear subject and verb. More accurate punctuation and sentence boundaries would make your meaning easier to follow.

See this exact question answered at other band scores. The same prompt compared across bands.

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