Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-10-10

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir/Mam,

I am writing to express my gratitude towards the company that I choose for moving my furniture and possessions to my new apartment.

To begin with, the employees were punctual. The time that I choose for moving was 8.00.am, the workers reached at my place at 7.45.am. Although I thought that team was short staffed, they all managed the work in proper efficient way. In addition, the workers were well-behaved and professional in their job.

Furthermore, A guy named Joshua, shoutout to him. It was great seeing that the team was working with proper co-ordination to whatever their supervisor was instructing them. Also, while arranging the cabinet Joshua found 3000$ in drawer, it was so kind of him he came and returned the money back to me. Apart from that, the team work was clearly visible as they finished the whole moving task in just 5 hours.

However, I think there might be some confusion related to the payment as it was agreed on 200$per hour. Apart from it, it was written on the signed agreement too but the supervisor demanded extra 100$. Otherwise, it was great dealing with your company.

Looking forward to resolve the issue.

Yours faithfully,

Ridhima

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

The letter addresses all three requested points and maintains a clear, appreciative tone while raising a specific concern. You explain that the team arrived early, worked efficiently, and completed the move in five hours; you also praise Joshua for returning the money found in a drawer. The payment issue is clearly identified, including the agreed hourly rate and the extra amount requested. These details support your account well. To make the response more fully developed, explain briefly what outcome you want from the company—for example, a review of the signed agreement and correction of the charge. The closing, “Looking forward to resolve the issue,” signals this aim but does not state it precisely.

Coherence and Cohesion: Band 7.0

The information is organised in a clear sequence: general feedback, praise for the employee, then the payment complaint. Paragraphing helps distinguish these points, and connectors such as “To begin with,” “Furthermore,” and “However” guide the reader through the letter. The progression is easy to follow, and the contrast before the complaint is appropriate. Some linking is slightly mechanical, particularly the repeated use of “Apart from that,” and the sentence about Joshua shifts abruptly from praising coordination to the money he returned. Use fewer formulaic transitions and connect related details more directly. A more explicit final request would also give the letter a stronger sense of completion.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for the purpose, including “punctual,” “professional,” “co-ordination,” and “signed agreement.” These choices communicate the positive service and the billing concern clearly. There are, however, some inaccurate or informal expressions that limit precision and control. “A guy named Joshua, shoutout to him” is too conversational for a formal feedback letter, while “proper efficient way” and “returned the money back” are awkward collocations. “Short staffed” is understandable but could be expressed more naturally as “understaffed.” Aim for consistently formal wording and check common word combinations; this would make your praise and complaint sound more polished without changing their meaning.

Grammatical Range and Accuracy: Band 6.0

The letter includes a mix of simple and more complex sentence forms, such as the sentence beginning “Although I thought that team was short staffed” and the contrast introduced by “However.” Meaning remains clear throughout, but some grammatical errors recur. For example, “the company that I choose” needs a past-tense verb, and “the workers reached at my place” has an incorrect preposition pattern. Articles are missing in “I thought that team” and “in drawer,” and the closing should use “to resolve” rather than “to resolve” after “looking forward to” (the correct form is “looking forward to resolving”). Review tense consistency, articles, and verb patterns, then proofread punctuation and spacing around times and amounts.

See this exact question answered at other band scores. The same prompt compared across bands.

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