Band 4.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 4.5 · Cambridge IELTS 20 · 2026-10-11

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 4.5)

Dear sir or Madam,

Hear i am writing to this letter your company is provided a service i am not happy with your work.

Recently i moved from old appartment to new apartment.Beacuse of my personal reason like i am not happy with the security about i am staying.so i desided to new flat and my furniture is very heavy to much therefore your company to help me move my furniture and arrangments.i heard your companies best review by some people .

i praise an employee who help me prticularly but i choose your comapny.then my experince is badly beacuse mu furniture is damage moving to new appartment.

i am not happy to your company service.i could not aspect for the service .i was so disturbed this things.Irequest you did repair my furniture and give me proper condition.

i look forward to hearing from very soon.otherwise i complained about your head manager.

yours faithfully,

xyz

AI examiner evaluation

Task Achievement / Task Response: Band 4.5

You attempt to address the requested feedback by describing the move, referring to an employee, and identifying damaged furniture as a problem. However, the key points are not clearly or fully conveyed. The positive aspects of the service are missing, and the employee is not actually identified or praised: “i praise an employee who help me prticularly” is difficult to understand and does not explain what the person did. The complaint about damage is relevant, but the request for repair is unclear. To make the letter more effective, state one or two things the company did well, describe the employee’s helpful actions, and explain precisely what was damaged and what resolution you expect. The purpose is only partly clear overall.

Coherence and Cohesion: Band 4.0

The letter has a recognisable opening, several body paragraphs, and a closing, so the reader can identify it as a formal complaint. However, ideas are not arranged in a clear progression: the opening says you are unhappy before explaining the move, and the paragraph about the employee combines praise with “my experience is badly” and the damage complaint. Connections between ideas are often unclear, while repeated statements such as “i am not happy” do not help develop the message. Use separate paragraphs for what went well, the employee’s contribution, and the problem. Then connect each point with simple, accurate transitions so the reader can follow the account without having to infer how the ideas relate.

Lexical Resource: Band 4.5

Your vocabulary includes some relevant terms for the situation, such as “furniture,” “service,” “security,” and “repair,” and the reader can infer that belongings were damaged during the move. However, the range is basic and several word choices or spellings make the message difficult to understand, including “appartment,” “desided,” “arrangments,” and “aspect” where you likely mean “expect.” Phrases such as “my experience is badly” and “proper condition” are not natural ways to describe the problem or the outcome you want. Build a small set of accurate expressions for moving and complaints, and check spelling and collocations. More precise wording would make your meaning clearer and your praise and criticism more convincing.

Grammatical Range and Accuracy: Band 4.5

You attempt both short statements and longer sentences, but control of sentence structure is limited and errors frequently obscure the intended meaning. For example, “Hear i am writing to this letter your company is provided a service” has an unclear clause structure and verb form, while “your company to help me move” lacks a correctly formed main verb. There are also problems with articles, prepositions, and sentence boundaries, as in “i am not happy to your company service” and “Recently i moved from old appartment to new apartment.Beacuse”. Capitalisation and punctuation are inconsistent throughout. Practise forming complete sentences with a clear subject and verb, then check tense, articles, and punctuation before adding longer clauses.

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