Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-10-12

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir or Madam,

I hope this letter finds you well. I am writing this letter to express my thankfulness to your company for the exceptional moving service they have provided. All the movers were so co-operative and listened all our instructions well. They made sure that the fragile items are handled with extra care, to make sure there was no breakage of our household items.

There was a mover who made sure that our mattresses were moved with extra care to ensure that they were not damaging the house walls and vice-versa. He taped the mattresses' corners to ensure a perfect grip. Moreover, he wrapped the mirrors twice to remove the chances of mirror breakage.

There is only one thing which I would like to point out here is that the movers were not on time. The arrival time was 10 am but they reached our location 11 am, an hour late. This was my only concern which I wanted to share with you so that in future it can be taken care of.

Best Regards,

ABC

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

The letter covers all three requested points: it describes careful handling of fragile belongings, praises a mover’s work with the mattresses and mirrors, and reports the one-hour delay. The examples make the positive feedback relevant and specific. However, the praise is not fully developed because the employee is not identified by name or another distinguishing detail, and the effect of his help is only briefly explained. The complaint is clear, but could be more complete by explaining how the late arrival affected your move or stating what improvement you expect. These details would make the response more fully developed while retaining its polite, appropriate purpose.

Coherence and Cohesion: Band 6.5

The information is arranged in a sensible sequence: general appreciation, a specific employee’s contribution, and then the concern. Separate paragraphs help the reader follow these points, and linking expressions such as “Moreover” and “There is only one thing” signal the progression. The overall organisation is clear, though some connections and references could be more natural. For example, “There is only one thing which I would like to point out here is that” is cumbersome, and “they” in the opening refers to the company rather than clearly to the movers. Use more direct transitions and clearer references, such as “One concern, however, was the arrival time,” to make cohesion less mechanical.

Lexical Resource: Band 6.5

The vocabulary is adequate for a formal feedback letter and includes some useful, specific terms, such as “fragile items,” “extra care,” “grip,” and “breakage.” The tone is generally polite and the meaning remains clear. There are, however, several awkward or imprecise collocations: “express my thankfulness” is less natural than “express my appreciation,” and “remove the chances of mirror breakage” does not sound idiomatic. “Perfect grip” is also an unusual description in this context. More precise service-related wording and natural collocations would show greater control, while avoiding repeated uses of “make sure” and “ensure.”

Grammatical Range and Accuracy: Band 6.5

The response uses a mix of simple and more complex forms, including a relative clause (“who made sure…”) and purpose clauses with “to ensure.” Most sentences communicate the intended meaning, but some grammatical errors remain. In “listened all our instructions,” the verb needs the preposition “to.” The sentence “There is only one thing which I would like to point out here is that…” has an incorrect structure; write “There is only one thing I would like to point out: …” Also, “they were not damaging the house walls” should use a passive form, such as “the walls would not be damaged.” More consistent tense choices and cleaner clause construction would improve accuracy.

See this exact question answered at other band scores. The same prompt compared across bands.

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