Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-10-14

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear madam

i am writing this letter in the regard of your company help to move my furniture to my new apartment. i want to give you feedback realted to your service.

well, the employeer are very helpful the did very good job to move my furniture. Everything is preety good i love your service very much. the put all the furniture on the place where i want to put my study table, bed amd other stuff.

i would say that john is very helpful. He is very good man from nature and he was very polite man amd down to earth man. I told him evrything once and he did everything on the same time and did the same way in which i want.

So now i will tell you what i dont like about the service that was related to time. i booked appointment with you of 8 oclock but they came late with two hours late.

i hope you find my letter soon

thank you

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three requested points: you describe the movers placing furniture where you wanted it, praise John for following your instructions, and explain that the team arrived two hours late. These details make the letter relevant and its purpose clear. However, the positive feedback is more fully covered than the complaint: the delay is mentioned, but you do not explain how it affected your move or what response you would like from the company. The praise of John is also quite general, despite the useful example that he followed your instructions. Develop these points with one or two specific details, and use a suitable closing request or expectation to make the feedback more complete.

Coherence and Cohesion: Band 6.0

The letter has a coherent overall arrangement: you introduce your purpose, give positive feedback, identify John’s contribution, and then mention the delay. Paragraph breaks help distinguish these points, and phrases such as “So now” signal a move to the complaint. Some connections are mechanical or unclear, however. For example, “well” and “So now” do not create especially smooth transitions, while “i hope you find my letter soon” does not clearly connect to the feedback or provide a natural closing. Organise the points with clearer transitions and finish with a conventional sign-off. Within paragraphs, make the relationship between ideas explicit rather than relying on repeated “and” constructions.

Lexical Resource: Band 5.0

You use enough task-related vocabulary to communicate the main message, including “furniture,” “service,” “appointment,” and “late.” The wording is generally understandable, but the range is limited and several choices or spellings reduce precision and naturalness. For instance, “in the regard of your company help” is an awkward way to describe the reason for writing, and “very good man from nature” does not express John’s helpful manner naturally. There are also noticeable spelling errors such as “realted,” “preety,” and “evrything.” Build a more precise set of phrases for giving feedback, describing staff conduct, and reporting a service problem, and check spelling before submitting.

Grammatical Range and Accuracy: Band 4.5

Your message is mostly understandable, and you attempt to connect ideas in longer sentences, for example, “I told him everything once and he did everything…” However, sentence structures are largely simple, and some grammatical errors make parts difficult to follow. In “the employeer are very helpful the did very good job,” the subject and verb do not agree, and two clauses run together without punctuation. Other examples include “i booked appointment with you of 8 oclock” and “they came late with two hours late,” where articles, prepositions, and sentence construction need attention. Use a wider mix of accurate sentence patterns, check subject–verb agreement and articles, and punctuate separate clauses clearly.

See this exact question answered at other band scores. The same prompt compared across bands.

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