Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 20 · 2026-10-19

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir,

I am writing this letter to give you feedback about your company's service.

I was worried about moving to my new house because I don't have someone here to help me but choosing you helped me a lot. The day when I moved to my new house, the furniture was delivered successfully without any damage. But it was not placed at the right place and it was so difficult for me to manage all alone without your company's help.

Your employee, Azlan, he was very helpful and respectful. I asked many questions multiple times but he replied every time with patience. I really appreciate his dedication and honesty towards his work. One thing I admire about him the most was his behaviour.

I liked your overall service but the time you took to remove the furniture was quite long and I feel very disappointed with your company's service for this reason.

I would be happy to hear from you that you like my feedback.

Regards,

X-Y-Z

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three requested points: the move was completed without damage, Azlan is praised for his patience and respectful manner, and you explain that the removal took too long. The positive and negative feedback is clear and relevant. However, some points are less fully developed: for example, you say the furniture was not placed correctly and that managing it alone was difficult, but do not explain what the company could have done differently. The complaint about the time taken would also be stronger with a brief detail about the delay or its effect. The letter is appropriately directed to the company, though a more specific request or closing would make the purpose and response you expect clearer.

Coherence and Cohesion: Band 6.5

The letter has a coherent overall arrangement: you introduce your purpose, describe the move, praise an employee, and then raise a concern. Paragraphing helps distinguish these points, and the reader can follow your main message. Some links between ideas are less smooth, however. In the moving paragraph, the contrast introduced by “But” shifts from successful delivery to incorrect placement without explaining how these outcomes relate. The final sentence, “I would be happy to hear from you that you like my feedback,” also does not connect naturally to the complaint or establish a clear next step. Use more precise transitions and a conventional closing request to make the progression feel more controlled.

Lexical Resource: Band 6.0

You use adequate vocabulary to communicate the situation and your opinions, including “delivered successfully,” “without any damage,” “patience,” and “dedication.” These choices make the main points understandable, and you attempt some more specific language when describing Azlan. At times, however, wording is repetitive or imprecise: “help” and “service” recur, while “the right place” and “quite long” do not convey the problem very precisely. Some expressions are also unnatural for a formal feedback letter, particularly “I would be happy to hear from you that you like my feedback.” Aim for more precise collocations and a consistently appropriate register, such as describing items as being placed in the wrong rooms and asking the company to review the delay.

Grammatical Range and Accuracy: Band 6.0

You use a mix of simple and more complex sentence forms, and most of the message remains easy to understand. For example, the sentence beginning “I was worried about moving…” combines a reason with a contrast, while the paragraph about Azlan includes several clear past-tense statements. Some grammatical errors remain. “Your employee, Azlan, he was very helpful” repeats the subject; write “Your employee, Azlan, was very helpful.” In “I asked many questions multiple times but he replied,” a comma before “but” would improve punctuation. The final sentence, “I would be happy to hear from you that you like my feedback,” has an awkward clause structure. Practise accurate sentence patterns for indirect requests and avoid unnecessary subject repetition.

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