Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-10-26

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear sir,

I am writing this letter to show my sincere gratitude towards your company to helped me in moving to another apartment.My name is Mansi and i recently moved to the new model town and received a helped from your company XYZ.

However, i want to praise one of the employee of your company named rajan who helped alot me to move my things to another building such as furniture,my luggage and so on.He has so helping nature.Even after moving the things he also helped me to set up all the necessary things in the new apartment.

But one thing i disliked about that worker is that he was not listening at all what i was saying to do him.I said him to pick up the furniture carefully and also gave the instructions,but he did the same mistake i was afraid of.He broke the one leg of my sofa and table which is really expensive set.if he did that carefully i think it could not happened.Thank you for your precious time and consideration.

I look forward for the careful consideration which will make future services effective.

Your's faithfully,

Mansi

AI examiner evaluation

Task Achievement / Task Response: Band 5.5

You address all three requested points: you describe the move, identify Rajan as particularly helpful, and explain that furniture was damaged. The specific examples—his help setting up the apartment and the broken sofa and table legs—make the feedback relevant. However, the positive account is brief, and the complaint is not fully clear: “he did the same mistake i was afraid of” does not explain exactly how the damage occurred. The letter also shifts from gratitude to criticism without clearly stating what response or action you would like from the company. Develop the events more clearly and make your purpose and requested follow-up explicit.

Coherence and Cohesion: Band 6.0

The letter has a generally coherent sequence: an opening, praise for an employee, a complaint, and a closing. Paragraphing helps separate the positive feedback from the problem, and “However” and “But” signal the change in focus. Some links are mechanical or unclear, though. For example, “However” introduces praise rather than a contrast, while “But one thing” repeats the contrast marker. The sentence about the damage is difficult to follow because “he did the same mistake i was afraid of” does not clearly connect the instructions to the outcome. Use clearer transitions and arrange the complaint as instruction, action, and consequence.

Lexical Resource: Band 5.5

You use enough relevant vocabulary to communicate the main points, including “furniture,” “instructions,” “set up,” and “expensive.” There are also attempts at more expressive language, such as “sincere gratitude” and “precious time and consideration.” However, several word choices and collocations are inaccurate or unnatural, including “show my sincere gratitude towards your company to helped me,” “a helped,” and “so helping nature.” These errors sometimes make the intended meaning less clear. Aim for natural service-feedback phrases and check word forms and collocations; for example, describe an employee as “very helpful” and say the company “helped me move.”

Grammatical Range and Accuracy: Band 5.0

You attempt both simple and longer sentences, including the sentence beginning “Even after moving the things,” and the conditional “if he did that carefully.” However, control is limited, and errors occur frequently enough to make some sentences difficult to understand. Examples include “your company to helped me,” “I said him to pick up,” and “if he did that carefully i think it could not happened.” These involve verb forms, sentence patterns, and tense. There are also missing spaces after full stops and inconsistent capitalisation of “I.” Practise accurate past-tense reporting and conditional forms, and build longer sentences from correctly formed clauses.

See this exact question answered at other band scores. The same prompt compared across bands.

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