Band 4.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 4.5 · Cambridge IELTS 20 · 2026-10-27

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 4.5)

Dear Sir,

I hope you are doing well. I am writing to tell you about my experience with your comapny for moving my furniture and possestions to my new residential loaction.

Firstly, I am very happy to tell you that almost everything done alright according to my expectations. Moreover, the loader for my furniture arrived on time and placed all items according to my guidlines.

Another thing which I like the most is behaviour of your employee which was very good. He is very cooeprative and dedicated towards their duty and they even

AI examiner evaluation

Task Achievement / Task Response: Band 3.0

You begin appropriately and identify the purpose of the letter: giving feedback on the move. You also mention that the worker arrived on time and placed items according to your instructions, and you start to praise an employee. However, the response is incomplete: the praise is cut off at “they even,” and you do not explain what the employee did that was especially helpful. Most importantly, you do not mention any aspect of the service you were unhappy with, so one required part is missing. The response is also 57 words below the required minimum, leaving too little space to develop the points. Address all three bullet points and add specific details about both the helpful employee and the problem you experienced.

Coherence and Cohesion: Band 4.5

The letter has a recognisable opening and a basic sequence: you introduce your purpose, describe the arrival and handling of the furniture, and then move to the employee’s behaviour. “Firstly” and “Moreover” help signal the order of ideas. However, the response ends abruptly in the middle of a sentence, so the progression is unfinished and there is no closing. The ideas are also presented in one block rather than separated into clear paragraphs for the positive service, employee praise, and complaint. Use paragraphing to make each point distinct, and connect the details with clear references—for example, explain what “he” did and then introduce the service issue before ending with an appropriate sign-off.

Lexical Resource: Band 5.5

You use some vocabulary relevant to a formal feedback letter, including “according to my expectations,” “arrived on time,” and “dedicated towards their duty.” These phrases make the general subject clear, and there is some attempt to use more specific language than very basic terms. However, several spelling errors—“comapny,” “possestions,” “loaction,” “guidlines,” and “cooeprative”—are noticeable and reduce the accuracy of the message. Some expressions are also unnatural or imprecise, such as “the loader for my furniture” and “behaviour … was very good.” Choose more natural collocations such as “removal team” and “professional and helpful manner,” and proofread spelling. A wider range of precise words would help you describe both the employee’s contribution and the service problem.

Grammatical Range and Accuracy: Band 5.5

You attempt both simple and more extended sentence forms, as in “I am writing to tell you about my experience…” and “Moreover, the loader … arrived on time and placed all items…”. These structures communicate the basic situation. However, there are several grammatical problems in the unfinished final sentence: “He is very cooperative and dedicated towards their duty and they even” shifts from singular “he” to plural “their/they” and does not form a complete thought. “Almost everything done alright” is also missing a finite verb; write, for example, “Almost everything went well.” The letter would benefit from complete sentences and consistent pronouns. Check articles and sentence boundaries as you revise, and include a range of accurate structures rather than leaving ideas unfinished.

See this exact question answered at other band scores. The same prompt compared across bands.

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