Band 4.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 4.5 · Cambridge IELTS 20 · 2026-10-28

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 4.5)

Dear

Sir

I was very happy to share feedback with your services which is provided by you. it was massive problem to move furniture and electronics item move to my new house.

And specially thanks to your one of person name is Mr.Prashant very kind person when i was help him to do something. his directly told me to maam sit there i was manage evrything don't worry we are help you for moveing and i was surprizing when his packing everything like it's own product.

it was also share one expiriance which is created yesterday that was also incredibal in life it is price.. it so chip and inociant for me and i whoud suggest to my frinds also to whenever have to move any kind of material just contact your company.i have a no words to explain your services also goodness your staff

Sincerially

Thank you

AI examiner evaluation

Task Achievement / Task Response: Band 3.5

You attempt the requested feedback letter and include praise for an employee, Mr Prashant, describing his reassurance and care while packing. You also mention that the price was “so chip,” which appears to be a positive point, but the required complaint about an aspect of the service is missing; this leaves a key part of the task unaddressed. The account of what went well is also unclear: the opening says moving was a “massive problem,” without explaining which parts of the company’s service went smoothly. The response is two words below the 150-word minimum, so it does not meet the task’s length requirement. To improve, clearly describe successful aspects of the move and add a specific, polite criticism, such as a delay or damaged item.

Coherence and Cohesion: Band 4.5

There is a basic sequence: you introduce your feedback, describe Mr Prashant’s help, and then mention the price and recommendation. This gives the reader some sense of the letter’s purpose. However, the ideas are not consistently connected or clearly grouped, and several sentences are difficult to follow, particularly “it was also share one expiriance which is created yesterday.” The opening is split across lines (“Dear / Sir”), and the closing is not presented in a clear, conventional format. Use separate paragraphs for the positive service, the employee, and the problem, and connect each point with straightforward transitions such as “In addition” and “However.” This would make the progression easier to follow.

Lexical Resource: Band 5.0

You use some vocabulary relevant to a removal service, including “furniture,” “electronics,” “packing,” “price,” and “staff,” and you try to express appreciation through phrases such as “very kind person.” However, the range is limited, and inaccurate word choice and spelling sometimes make the intended meaning unclear. For example, “chip” seems to mean “cheap,” while “inociant” and “incredibal” are difficult to interpret. Phrases such as “share feedback with your services” and “one of person” are also unnatural. Build a more precise set of expressions for describing moving services, such as “handled my belongings carefully,” “offered a reasonable price,” and “I was dissatisfied with…” Proofreading spelling will also help your message sound more professional.

Grammatical Range and Accuracy: Band 4.5

You attempt to combine ideas in longer sentences, for example when explaining that Mr Prashant reassured you and managed the move. However, sentence structures are often faulty, and errors in verb forms, agreement, articles, and punctuation make several passages hard to understand. In “I was very happy to share feedback with your services which is provided by you,” the relative clause and verb form are not controlled. “When i was help him” also has an incorrect verb pattern, while “his directly told me” does not use the correct subject form. Most sentences need clearer boundaries and more reliable basic structures. Practise accurate simple sentences first, then join related ideas with conjunctions, checking subject–verb agreement and past-tense forms.

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