Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 20 · 2026-11-04

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir or Madam,

In reply to survey email, I am writing to provide my feedback on the moving service, I received from your company.

I was quite impressed by fast and professional the movers were during the packing stage. The highlight for me was the range of packaging tools, so that even the fragile things can be moved safely without any concern. I would like to mention one of the workers named Rahul, who was quite vigilant with my personal belongings after I mentioned that some of it was lost when I shifted last time

However, the only complaint I have is that movers came late than the given time. Therefore, I have to pay extra for one hour on the van I booked for myself. I would appreaciate if you not to overbook, so that employees have enough time to reach the next location.

Thank you for the service and I will certainly recommend your company to anyone who needs help with shifting.

Yours faithfully,

Shruti Patel

AI examiner evaluation

Task Achievement / Task Response: Band 7.5

You address all three requested points: the packing and protective equipment went well, Rahul is praised for watching your belongings, and the late arrival is identified as the problem. The letter also maintains an appropriate, polite purpose and gives a clear consequence—the extra charge for the van—so the complaint is relevant and supported. The praise of Rahul is specific, but the positive account could be extended with a clearer example of how the equipment protected an item or how his care helped you. Likewise, the request about overbooking is understandable but could be framed more directly as a practical suggestion. These details would make the ideas more fully developed and the feedback more persuasive.

Coherence and Cohesion: Band 7.0

The letter follows a clear progression: you introduce the purpose, describe the positive aspects, move to the complaint, and close with thanks and a recommendation. The contrast signalled by “However” helps the reader follow the shift from praise to criticism, and the paragraphs broadly separate these functions. Some connections are less smooth: the opening sentence joins two complete ideas with a comma, while the sentence about Rahul runs directly into the next point without clear punctuation. The phrase “Therefore” does link the late arrival to the extra cost, although the relationship could be expressed more naturally. Clearer sentence boundaries and a separate paragraph for the complaint would make the organisation feel more controlled.

Lexical Resource: Band 6.5

You use an adequate range for a service-feedback letter, including relevant expressions such as “fragile,” “personal belongings,” “vigilant,” and “overbook.” These choices help communicate both the care you valued and the problem you experienced. There are also some inaccurate or unnatural choices that limit precision: “range of packaging tools” is not the most natural description of moving equipment, and “came late than the given time” does not express the comparison idiomatically. “Shifting” is understandable, but “moving house” would sound more natural in this context. The spelling error “appreaciate” also needs attention. More precise collocations and careful proofreading would add flexibility and polish.

Grammatical Range and Accuracy: Band 6.0

You attempt a mix of simple and complex structures, including the relative clause in “Rahul, who was quite vigilant” and the result relationship between the late arrival and the extra cost. Meaning remains clear overall, but some grammatical errors are present. In the opening, “In reply to survey email” needs an article, and the comma splice in “I am writing …, I received” should be corrected by using a relative clause or a full stop. “I have to pay” shifts into the present when the event is described in the past, and “I would appreciate if you not to overbook” has an incomplete verb construction. Review articles, past-tense consistency, and the structure after “would appreciate” to improve accuracy.

See this exact question answered at other band scores. The same prompt compared across bands.

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