Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 20 · 2026-11-04

IELTS Writing Task 1 question

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

You do NOT need to write any addresses.

Begin your letter as follows:
Dear Sir or Madam,

Student answer (Band 5.5)

Dear Sir or Madam.

I am writing this letter to give a feedback about your service last sunday for relocate my things im so happy that your company i choose because i not worrying at all to transfer my things .

Im so happy of your service you guys was too energetic and strong eve the funiture is too heavy they manage to carry it, and i expected that were going to finish it at night, and i surprice four hours is enough to get everything done.

Your worker finish the work very except one thing i notice my dining table have a crack on a corner , Im sure that its perfectly fine before but after they lift and transfer i found out theres a crack in it.

If you dont mind I suggest that next time if you have a customer make sure you handle there things with care as people say slowly but surely no dammage. thank you hope you will understand

faithfully

JOEMEL

AI examiner evaluation

Task Achievement / Task Response: Band 4.5

You address the main situation and include both positive feedback and a complaint: the move was completed in four hours, and you report a crack in the dining table. However, the task specifically asks you to praise a particularly helpful employee, and this is not done; the praise is directed at the workers as a group. The complaint is also not clearly linked to a request or desired outcome, and the closing suggestion about handling belongings carefully is quite general. To make the response more complete, identify one employee and explain what they did, then state clearly what you would like the company to do about the damage. These omissions leave the task only minimally addressed in important respects.

Coherence and Cohesion: Band 6.5

The letter has a recognisable progression: you introduce your purpose, describe what went well, explain the damage, and finish with a suggestion and sign-off. Paragraph breaks help separate these points, and links such as “and” and “but” make the basic relationships understandable. This coherent overall arrangement is a strength. However, some connections are awkward or unclear, particularly “Your worker finish the work very except one thing I notice,” which makes the transition from praise to complaint difficult to follow. The final suggestion also shifts abruptly from the specific cracked table to general advice. Use clearer transitions and refer back explicitly to the damaged item so the progression feels more controlled.

Lexical Resource: Band 5.5

You use enough topic-related vocabulary to communicate the basic events, including “transfer my things,” “carry,” “dining table,” and “crack.” There are also attempts to express attitude, such as “energetic and strong.” However, the range is limited, and several word choices or collocations are inaccurate or unclear: “give a feedback,” “for relocate my things,” and “finish the work very” do not express the intended meaning naturally. Spelling errors such as “funiture,” “surprice,” and “dam mage” also reduce accuracy. Build a more precise set of phrases for moving services and complaints, for example “handle my belongings with care” and “complete the move ahead of schedule.”

Grammatical Range and Accuracy: Band 5.0

The response relies mainly on simple sentence patterns, with a few attempts to combine ideas using “because,” “and,” and “but.” These attempts show some range, but control is inconsistent and errors sometimes make the message difficult to interpret. For example, “your company i choose because i not worrying” has problems with tense, word order, and the verb form; “my dining table have a crack” also has subject–verb agreement and article issues. Capitalisation and punctuation are inconsistent, including sentence boundaries and the opening salutation’s full stop. Practise accurate past-tense sentences for describing the move, and separate longer ideas into complete sentences. More reliable control of basic structures would make the letter clearer.

See this exact question answered at other band scores. The same prompt compared across bands.

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