Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-09

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir/Madam,

I am writing to you regarding my laptop, which I purchased from your official Dell store Oud Metha branch, Dubai on October 27, 2026.

As I am a freelancer and I do my job from home working online. However, after using it or more times at home, I felt that my laptop is working slowly. To rectify what is happening I clicked on control panel setting option, I noticed that an important update of the windows has not been done. I have tried it many times but it was showing that only the authorized personel can resolve this issue.

I have to work online but my applications are lagging and it is taking alot of time to get started. There are number of important tasks pending which I have to complete before October 30, 2026.

I am from Al-ain which is quite far from dubai. So, I want you to rectify my issue online. It can be done by an application known as 'ANYDESK' where you can install the updates online by getting access to my computer. It will be convinient for both for the company and for myself.

Thank you for your attention to this matter.

Yours faithfully,

Peter Kevin

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three points clearly: you identify the laptop and the failed Windows update, explain that applications are lagging and tasks are pending, and request remote assistance through AnyDesk. The specific purchase details and the deadline for your work help make the situation credible, while the request is clear and appropriate for a formal complaint. Your ideas are extended with relevant explanation, particularly the difficulty of travelling from Al Ain to Dubai. To strengthen the letter further, make the requested outcome slightly more explicit—for example, ask the company to arrange a remote session promptly and confirm when it can do so. Overall, the purpose and your position remain clear throughout.

Coherence and Cohesion: Band 6.5

The letter follows a sensible progression from the purchase and technical problem to its effect on your work and the solution you want. Separate paragraphs help distinguish these stages, and the closing is suitable. This clear overall organisation is a strength. However, some links between ideas are awkward or mechanical: “As I am a freelancer… However” creates an incomplete opening thought, and “To rectify what is happening” does not connect smoothly to the troubleshooting details. The sequence within the problem paragraph could also be clearer by separating what you observed from what you tried. Use straightforward transitions such as “When I checked the settings…” and “As a result…” to make the progression more natural and precise.

Lexical Resource: Band 5.5

You use enough topic-related vocabulary to explain the issue, including “applications,” “updates,” “lagging,” and “authorized personnel,” and the reader can understand the main problem and requested solution. There are also some useful specific expressions, such as “tasks pending” and “getting access to my computer.” However, several word choices and collocations are inaccurate or unnatural, including “after using it or more times,” “control panel setting option,” and “rectify my issue online.” Spelling errors such as “personel,” “alot,” and “convinient” also reduce accuracy. Aim for more natural combinations and check spelling carefully; for example, “the laptop has become increasingly slow” and “resolve the problem remotely” would express your meaning more precisely.

Grammatical Range and Accuracy: Band 5.5

You attempt a mixture of simple and more complex sentence forms, and the main message is generally understandable. For instance, you explain the work impact and give a reason for requesting remote support. However, several sentences contain grammatical problems that make the writing less controlled. “As I am a freelancer and I do my job from home working online” is not a complete, well-formed sentence, while “However, after using it or more times at home, I felt…” has an unclear structure and tense choice. There are also errors in number and articles, as in “There are number of important tasks.” Practise forming complete sentences and checking verb forms and sentence boundaries; a clearer version is “As I work online from home, the slow laptop is delaying my tasks.”

See this exact question answered at other band scores. The same prompt compared across bands.

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