Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-11-10

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir,

I am writing this letter regarding the malfunctioning of the recent keyboard that I purchased from your shop. Initially for few hours it was working perfect but after that control keys stop functioning and now whole keyboard keys are performing different actions than its original action task.

I bought this product for my office use only as my company has provided me laptop and its keypad is not very handy to use for long working hours. Since, last fews I am not able to complete my daily task and now I am pile up with long backlog that will hurt my project timelines.

I want you to replace my keyword with new one as it's still has warranty. Moreover, kindly check the new piece before delivery as It already cost my office hours.

I hope you will replace the item immediately and check the reason of keyboard malfunctioning before sending to manufacture.

Yours sincerely,

Rahul Yadav

AI examiner evaluation

Task Achievement / Task Response: Band 7.5

The letter addresses all three required points: you identify the keyboard’s malfunction, explain that it is preventing you from completing daily tasks and creating a backlog, and request a replacement. The purpose is clear throughout, and the warranty detail gives a relevant reason for your request. You also ask the supplier to check the replacement before delivery. To make the response more fully developed, describe the fault more precisely—for example, give one example of a key producing the wrong action—and state a clear timeframe or next step if a replacement is not available. The request to check the cause before sending it “to manufacture” is less clear than the rest of the letter.

Coherence and Cohesion: Band 7.0

The information follows a sensible order: the opening explains the problem, the next paragraph describes its effect on your work, and the final paragraph makes your request. This gives the letter a clear overall progression. Linking expressions such as “Initially,” “Since,” and “Moreover” help connect the points, although some are not used naturally or precisely. The first paragraph also combines the initial period of normal operation with the later fault in a long sentence, making the sequence harder to follow. Separate these stages into shorter sentences and use clearer links such as “After a few hours, however” and “As a result.” This would make the organisation easier to follow without changing the effective paragraph structure.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for a complaint, including “malfunctioning,” “backlog,” “project timelines,” and “warranty.” These choices communicate the situation and its impact, and the tone is generally appropriate. Some word choices and collocations are inaccurate or unclear, however: “recent keyboard” does not clearly mean newly purchased, “performing different actions than its original action task” is awkward, and “cost my office hours” does not express the intended loss of work time naturally. “Keyword” is also a spelling error for “keyboard.” Aim for precise, conventional phrases so the reader can understand the fault and requested remedy immediately; for example, say that keys are “registering the wrong commands.”

Grammatical Range and Accuracy: Band 5.5

The response attempts both simple and more complex sentence forms, including a reason clause with “as” and a result clause describing the backlog. However, some errors in verb forms, articles, agreement, and sentence construction reduce accuracy. For example, “for few hours it was working perfect” needs an article and an adverb, while “control keys stop functioning” requires a consistent past-tense form. In “I want you to replace my keyword with new one as it's still has warranty,” the article and the construction “it’s still has” are incorrect. Review tense consistency and build each sentence around a clear subject and verb. More accurate control of these patterns would make your meaning smoother and more professional.

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