Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-11-10

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir or Madam,

I am writing to express my concern about a laptop, which was suppiled by your company The Bright tech. I am working from job as a technical support team mamber, so this has caused a real difficulty to manage my work responsibilities.

Last month, your company provided this equipment, intially eveything runed smoothly. However, I noticed that over a week, my laptop battery is draining quickly, somethings it shut down properly. This has been very inconvenient for me as I has not been to complete my duites on time. Even Yesterday, I had complete my task after mid-night.

I would really appreciate it if you could arrange a repair for this laptop as soon as possible. If repair cannot be possible with reasonable time, I would grateful a replacement of a new laptop because I do not want my work responsibilities to be neglected. Could you please let me know by this Friday?

Thank you for your time and consideration. i hope you will take an appropriate step to reslove this matter. I look forward to learing from you soon.

Kind regards,

Amandeep Kaur

AI examiner evaluation

Task Achievement / Task Response: Band 7.5

The letter clearly addresses all three requirements: you identify the laptop and its battery and shutdown problems, explain that these issues delay your duties, and request a repair or replacement. The example that you had to finish a task after midnight gives useful support to the impact on your work. Your request is clear and appropriately polite, and asking for a response by Friday adds a practical deadline. To make the response more fully developed, specify what happens when the laptop shuts down—for example, whether it loses unsaved work or interrupts calls—and clarify the period in which you expect a repair or replacement. These details would make the problem and requested action more precise.

Coherence and Cohesion: Band 7.0

The letter follows a clear, logical sequence: you introduce the complaint, describe the fault and its effect, then state the action you want. Paragraphing supports this progression, and linking expressions such as “However” and “because” help connect the ideas. The closing is also appropriate for a formal letter. Some transitions and references could be smoother: “over a week” does not clearly establish when the fault began, and the move from requesting a repair to requesting a replacement could be expressed more directly as a conditional alternative. A clearer separation between the problem and its effect would also make the central information easier to follow.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for a formal complaint, including “express my concern,” “work responsibilities,” “inconvenient,” and “arrange a repair.” These choices communicate the purpose and maintain a suitably polite tone. There are, however, some spelling and word-choice errors that reduce precision, such as “suppiled,” “mam­ber,” “duites,” and “reslove.” A few phrases are also unnatural or unclear: “working from job” and “shut down properly” do not convey your meaning precisely. Aim for accurate, natural collocations and proofread spelling; for example, describe the battery as “draining rapidly” and say that the laptop “shuts down unexpectedly.”

Grammatical Range and Accuracy: Band 5.5

You attempt both simple and more complex sentence forms, including a conditional request: “If repair cannot be possible with reasonable time, I would grateful a replacement.” The meaning is generally recoverable, but some grammatical errors affect clarity and control. Examples include “I has not been,” “I had complete,” and “I would grateful,” which need corrected verb forms and sentence patterns. The sentence about the laptop shutting down also needs a clear subject and verb construction. Review past and present perfect forms, subject–verb agreement, and conditional structures. More accurate versions such as “I have been unable to complete my duties on time” and “If it cannot be repaired promptly, I would be grateful for a replacement” would strengthen the letter.

See this exact question answered at other band scores. The same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.