Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-10

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

i am writing you to discuss a problem with the laptob that i purshased from you company with two years gurantee.

I have many works to do with this laptop but whenevr i use this laptop it always shows the virus in it and sometimes stuck at one place for a long time. I am not allow to do the reset and update it also.

It impacts on my work because sometime i have to do quizes and assignmnet under the limited time after i press start but when it is hang on a long time then i lost them, and also in anot able to do them again. Which is very difficlut for me.

I want to request you to fix this problem with remove this virus or may be change this laptop with another one. So, that i can do my work without facing any

problem.

I will be waiting for your respnse and would be really appriciate your work.

Kind regards,

Jeenat kalsi

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

The letter addresses all three required points: you identify the laptop problem, explain its effect on timed quizzes and assignments, and request a repair or replacement. The impact is made clear in “when it is hang on a long time then i lost them,” and the request gives the company a practical choice. The purpose and generally polite tone are clear throughout. To make the response more fully developed, give a little more precise information about the fault—for example, when the virus warning began or what the warning says—and state whether you prefer repair or replacement, or ask the company to advise you. This would make the complaint more specific and the requested action clearer.

Coherence and Cohesion: Band 7.0

The information follows a sensible order: you introduce the complaint, describe the laptop’s behaviour, explain the effect on your work, and then request action. Paragraph breaks help distinguish these stages, and the closing is appropriate for a formal letter. Connections such as “because” and “and also” show how the problem affects you, although some linking is awkward or unclear, particularly “Which is very difficlut for me” and “So, that i can do my work.” The long sentence about timed assignments would be easier to follow if divided into shorter sentences. Use clear transitions and ensure each sentence connects directly to the point before it; this would make the progression smoother and less dependent on basic connectors.

Lexical Resource: Band 5.0

You use enough relevant vocabulary to communicate the complaint, including “virus,” “reset,” “update,” “limited time,” and “fix this problem.” However, the range is limited and several noticeable spelling and word-choice errors make parts of the letter harder to read, such as “laptob,” “purshased,” “quizes,” and “respnse.” Some expressions are also unnatural: “many works to do” and “remove this virus” do not fit the intended meaning as well as more precise alternatives. Build accuracy with common workplace and technical collocations, and check spelling carefully. For example, “a lot of work,” “remove the virus,” and “the laptop freezes” would express your meaning more naturally and precisely.

Grammatical Range and Accuracy: Band 5.0

The letter attempts both simple and longer sentence forms, including a reason clause beginning “because” and a conditional idea about the laptop freezing during timed work. However, the longer constructions are often faulty, and errors occur frequently enough to make some sentences difficult to follow. Examples include “I am not allow to do the reset,” “when it is hang,” and “then i lost them”; these need accurate verb forms and clearer sentence structure. Capitalisation and punctuation are also inconsistent, especially the lowercase “i” and the fragment beginning “Which is.” Practise forming complete sentences with consistent tense, such as “I am not allowed to reset or update it” and “When it freezes, I lose my work.”

See this exact question answered at other band scores. The same prompt compared across bands.

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