Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-11-10

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

I am writing to register my profound dissatisfaction with the quality of keypad which i ordered from your shop . It is a high efficiency keypad for my computer required to be enormously smooth.However the keys are very hard to press causing several clicks and hard pressure .Furthermore,it is lossing connection of several keys owing to motherboard .

The effects of this keypad for not complying my needs are disastorous for me. It makes me rework on some files which felt throwing away my important time.Nerves of hands seems to be under pressure while clicking hard keys many times results in quiting work oftenly to give my hands rest.

I reckon this issue should be rectified as soon as possible by guiding me to follow the required procedures for full refund from the shop . Therefore i can order a new keypad .

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three required points: you identify a keypad problem, explain that it causes repeated work and hand discomfort, and request a refund so you can buy a replacement. The purpose is clear, and the formal opening suits a complaint letter. The description of the fault is reasonably specific, especially the hard-to-press keys and loss of connection, but the cause (“owing to motherboard”) is unclear, and the requested remedy is framed as asking for guidance rather than directly requesting a refund. The effects on work are relevant but could be developed with a clearer example of delays or missed tasks. The response is seven words below the required minimum, so add a little detail to complete the task fully.

Coherence and Cohesion: Band 7.0

The letter has a clear overall progression: the first paragraph describes the equipment fault, the second explains its impact, and the final paragraph states what you want the supplier to do. This paragraphing makes the purpose easy to follow. You also use linking expressions such as “However,” “Furthermore,” and “Therefore” to connect points. To make the flow more natural, avoid relying on these connectors at the start of sentences and clarify links between ideas—for example, explain how the faulty keys lead to having to redo files. The final request would also be stronger if it followed directly from the problem and its consequences, rather than beginning with the less direct “I reckon.”

Lexical Resource: Band 6.0

You use a reasonable range of vocabulary for a complaint, including “dissatisfaction,” “rectified,” “refund,” and “connection,” and the reader can understand the main problem and its effects. There are also attempts at more formal or less common wording, but some choices are inaccurate or unnatural, such as “high efficiency keypad,” “lossing connection,” and “disastorous.” Several phrases, including “effects of this keypad for not complying my needs” and “felt throwing away my important time,” make the message less precise. Check spelling and choose familiar, accurate collocations rather than reaching for elaborate wording. More natural phrases such as “the keys are difficult to press” and “this has caused delays” would improve clarity and control.

Grammatical Range and Accuracy: Band 5.5

You attempt both simple and more complex sentence forms, including a sentence explaining the consequences of the hard-to-press keys and another describing the effect on your hands. The main meaning is generally recoverable, but some grammatical errors affect clarity. For example, “which i ordered” needs a capital “I,” while “It makes me rework on some files” has an incorrect verb pattern. In “Nerves of hands seems to be under pressure,” the subject and verb do not agree, and the article and possessive structure are missing. Punctuation spacing is also inconsistent, particularly around full stops and commas. Aim for accurate, shorter sentences first, then add complex clauses once the basic grammar is secure.

See this exact question answered at other band scores. The same prompt compared across bands.

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